SharePoint & KM Tools Specialist

Kratos Space Training & Cyber; Colorado Springs (CO); Hybrid; USD 81,000 - 122,000; Full time

Job summary

Kratos Defense in Colorado Springs seeks a Knowledge Management Specialist to implement and govern KM tools, improve information access, and support cross-functional teams. You will drive knowledge sharing, training, and change management across the organization to ensure compliant, reusable information.

The role requires strong organizational skills, experience with SharePoint Online and other KM tools, and the ability to work with customers and the PMO.

Qualifications

• 2+ years in knowledge management or related field
• 4+ years in customer success or client-facing roles
• Extensive experience with SharePoint Online and at least one other KM tool
• Experience facilitating knowledge gathering and data discovery for customers
• Ability to work independently and drive process improvements
• Strong communication with technical teams and customers
• SharePoint migration experience
• Attention to detail is essential

Responsibilities

• Administer, optimize, and govern enterprise KM tools to ensure accurate, accessible, and reusable information
• Serve as KM subject matter expert for platforms, configurations, taxonomy, metadata, templates, and workflows
• Translate operational needs into KM tool solutions aligned with governance and compliance
• Collaborate with stakeholders to support knowledge sharing and training
• Develop change management programs to promote KM adoption
• Coordinate with customers and team members to obtain content for communications
• Identify knowledge gaps and recommend improvements
• Act as KM liaison to foster cross-functional relationships

Skills

SharePoint Online

Confluence

Microsoft 365

Power Platform

Content Management

KM Tool Administration

Information Governance

Tools

Confluence

Jira

Percipio

Salesforce

Costpoint

Job description

Kratos Defense in Colorado Springs seeks a Knowledge Management Specialist to implement and govern KM tools, improve information access, and support cross-functional teams. You will drive knowledge sharing, training, and change management across the organization to ensure compliant, reusable information.

The role requires strong organizational skills, experience with SharePoint Online and other KM tools, and the ability to work with customers and the PMO.