Sharepoint Developer (Short Term Assignment) with Top Secret Clearance

i3; Washington (District of Columbia); On-site; USD 55,000 - 83,000; Full time

Job summary

i3 is seeking a SharePoint Migration Support Specialist for a two-month, full-time on-site assignment in Washington, DC. The role centers on ticket management, user support, triage, and clear communications during migration activities.

The position requires a Top Secret TS/SCI clearance. You will serve as the first point of contact for content administrators and escalate complex issues to the project team as needed.

Qualifications

• Experience managing help desk tickets in migration projects.
• Ability to triage issues and communicate status clearly.
• Familiarity with SharePoint migration processes and tools.
• Strong customer service and problem-solving skills.

Responsibilities

• Manage influx of migration-related tickets, emails, Teams chats/calls.
• Serve as first point of contact for content administrators during migration.
• Troubleshoot common migration issues and escalate complex items to project team.
• Reference migration aids and reference guides to resolve issues.

Skills

Ticket management

User support

SharePoint migration

Communications

Tools

CA/CM Bootcamp

FAQs

Job description

SharePoint Migration Support Specialist

This is a full time temporary position (hourly). for TWO months.

A Top Secret TS/SCI security clearance is required

The location is Washington DC and it is full time on site.

Purpose:

Focus on ticket management, communications, triage, and user support.

Key Responsibilities

• Manage the influx of migration-related:
  • Help desk tickets
  • Email inquiries
  • Teams chats/calls
  • Office hours and support sessions
• Serve as the first point of contact for content administrators during migration activities.
• Troubleshoot common migration issues and escalated complex items to the project team.
• Reference CA/CM Bootcamp, FAQs, migration aids, and reference guides.