SharePoint Migration Support Specialist (TS/SCI, On-Site)

i3; Washington (District of Columbia); On-site; USD 55,000 - 83,000; Full time

Job summary

i3 is seeking a SharePoint Migration Support Specialist for a two-month, full-time on-site assignment in Washington, DC. The role centers on ticket management, user support, triage, and clear communications during migration activities.

The position requires a Top Secret TS/SCI clearance. You will serve as the first point of contact for content administrators and escalate complex issues to the project team as needed.

Qualifications

• Experience managing help desk tickets in migration projects.
• Ability to triage issues and communicate status clearly.
• Familiarity with SharePoint migration processes and tools.
• Strong customer service and problem-solving skills.

Responsibilities

• Manage influx of migration-related tickets, emails, Teams chats/calls.
• Serve as first point of contact for content administrators during migration.
• Troubleshoot common migration issues and escalate complex items to project team.
• Reference migration aids and reference guides to resolve issues.

Skills

Ticket management

User support

SharePoint migration

Communications

Tools

CA/CM Bootcamp

FAQs

Job description

i3 is seeking a SharePoint Migration Support Specialist for a two-month, full-time on-site assignment in Washington, DC. The role centers on ticket management, user support, triage, and clear communications during migration activities.

The position requires a Top Secret TS/SCI clearance. You will serve as the first point of contact for content administrators and escalate complex issues to the project team as needed.