SharePoint Administrator

Paragon Technology Group; Norfolk (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Paragon Technology Group seeks a SharePoint Administrator to join the DoD JCSE program at McDill AFB, Florida. The role provides on-site Tier 1/2 support, configures and migrates SharePoint across NIPR, SIPR, and JWICS, and delivers Power Platform training.

You will host briefings for senior leaders, design user guides, and ensure secure access control across HUB sites while maintaining storage and performance. On-site work only.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• At least 3 years' experience as a SharePoint Online Administrator.
• Extensive knowledge of Windows operating systems (O365) suite.
• Strong collaboration, interpersonal and communication skills.
• Advanced analytical and problem-solving abilities.
• Excellent organizational and time-management skills.
• Strong customer service skills with Tier 1 and 2 experience.

Responsibilities

• Drive SharePoint portal and site enhancements for DoD environment.
• Host technical briefings and planning meetings for leadership.
• Design and deliver training on SharePoint and Power Platform tools.
• Document user guides, how-tos, FAQs, and technical papers.
• Track work, notes, and interactions in the ticketing system.
• Provide on-site Tier 1/2 SharePoint support and training.
• Manage access, permissions, and site creation across HUB sites.
• Troubleshoot SharePoint issues and perform data archiving.
• Support Modern SharePoint Online sites and lists.

Skills

SharePoint Online Admin

Windows OS (O365)

Collaboration & communication

Analytical problem solving

Organization & time management

Customer service (Tier 1/2)

Education

Bachelor's degree in IT/CS or related field

Job description

The SharePoint Administrator works with a dynamic SharePoint Collaboration Team for 100% on-sitework at McDill AFB, FL. This position manages classified and unclassified Department of Defense SharePoint environments for the Joint Communications Support Element (JCSE). The position is responsible for configuring, managing, and when necessary, migrating SharePoint platforms across Department of Defense NIPR, SIPR, and JWICS domains. Serves as the primary onsite technical Tiers 1 and 2 support and trainer for SharePoint Online operations.

Responsibilities:

• Drive innovation for the command’s SharePoint portal and sites by identifying and implementing new features and process improvements.
• Host and facilitate technical briefings, capability demonstrations, and planning meetings for senior military and C-Suite level leadership.
• Design, organize, and conduct formal training workshops and events to increase user proficiency and adoption of SharePoint and Power Platform tools.
• Leverage strong documentation skills to create and maintain clear, concise SharePoint user guides, “how-to” articles, FAQs, and technical papers.
• Demonstrate excellent task management skills by effectively tracking all work, notes, and customer interactions within the internal ticketing system.
• Must possess demonstrated working experience with Power BI, Power Apps, Power Automate and SharePoint forms for tasks.
• Controlling access to sites, document libraries, and setting permissions across HUB and spoke SharePoint sites.
• Troubleshooting and resolving SharePoint issues or malfunctions.
• Ensuring sufficient storage space by performing clean-ups and archiving data.
• Provide SharePoint support to customers on Out-of-the-box features for Modern SharePoint Online sites, pages, document libraries, and lists.
• Provide content management training to users on how they can use Out-of-the-box features and update their content.
• Manage creation, modification, and deletion of SharePoint Online sites and their respective connection to HUB site(s).

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Minimum of 3 years' experience as a SharePoint Online Administrator.
• Extensive knowledge of Windows operating systems (O365) suite.
• Superb collaboration, interpersonal, and communication skills.
• Advanced analytical and problem-solving abilities.
• Excellent organizational and time-management skills.
• Strong customer service skills with experience in providing Tier 1 and Tier 2 support.

Desired Skills and Experience

• 3+ years of working in DoD environment
• Proactive self-starter, capable of constructively applying strong technical SharePoint knowledge to drive continuous improvement.
• Knowledge of database structure and how two or more pieces of data relate to each other.