Shared Services Account Manager

2020 Companies; Southlake (TX); Remote; USD 41,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Remote work from home

Health/Dental/Vision benefits

401K with matching

Paid Time Off

Paid Holidays

Partial Mobile Reimbursement

Scholarship opportunities

Employee Assistance Program

Leadership Development Program

Employee pricing for clients

Job summary

2020 Companies is seeking a remote Account Manager to oversee client programs from kickoff to completion. You will be the main liaison for clients and internal teams, ensuring timely, on-scope, and on-budget delivery while maintaining strong relationships and accountability.

The role requires coordinating resources, managing timelines, and communicating project health. Benefits include paid time off, health/dental/vision, 401K matching, and a leadership development program.

Qualifications

• 3–5 years of direct Account Management, Project Management, Client Services, or related experience.
• Proven experience managing multiple projects and client relationships simultaneously.
• Strong client-facing communication and relationship management skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail.
• Experience coordinating cross-functional teams and operational workflows.
• Proactive risk management and clear escalation capabilities.

Responsibilities

• Serve as the primary point of contact for assigned client accounts and projects.
• Lead end-to-end project management across multiple concurrent programs.
• Coordinate internal resources and cross-functional teams to ensure successful project execution.
• Develop and maintain detailed project plans and execution timelines.
• Ensure projects are delivered on time, within scope, and within budget.
• Monitor project health and communicate mitigation plans for risks.
• Maintain clear client communication with leadership and field teams.

Skills

Account Management

Project Management

Client Services

Written & Verbal Communication

Organizational Skills

Time management

Cross-functional coordination

Tools

Microsoft Office Suite (Excel)

Airtable

Salesforce

Jira

Smartsheet

Job description

Job Type: Regular Work Location: Client Support Center - Southlake, TX 76092 Overview: 2020 Companies is now hiring for a remote Account Manager The Account Manager is responsible for overseeing the successful execution of client programs and projects from kickoff through completion. This role serves as the primary point of contact for both clients and internal cross-functional teams, ensuring projects are delivered on time, within scope, within budget, and aligned with client expectations. The Account Manager is expected to proactively manage project timelines, operational risks, client communication, reporting, and cross-functional coordination while maintaining a high level of organization, professionalism, and accountability. This role plays a critical part in driving client satisfaction, operational efficiency, and successful project delivery across multiple concurrent programs.

Our Benefits

• Receive a competitive salary, paid weekly
• Work remotely, from home
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Partial Mobile Reimbursement
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program
• Employees special pricing for multiple clients

2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts and projects
• Lead end-to-end project management across multiple concurrent programs
• Coordinate internal resources and cross-functional teams to ensure successful project execution
• Develop and maintain detailed project plans, workback schedules, and execution timelines
• Ensure projects are delivered on time, within scope, and within budget
• Monitor project health, identify risks proactively, and communicate mitigation plans
• Manage project scope changes, scheduling adjustments, and operational escalations
• Facilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholders
• Partner closely with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams to support execution
• Review project reporting, compliance tracking, and execution data for accuracy and completeness
• Support development and standardization of project workflows, documentation, and processes
• Create and maintain comprehensive project documentation, reporting summaries, and project closeout materials
• Ensure resource availability and alignment based on project scope and timing
• Escalate project risks, blockers, or client concerns to leadership as appropriate
• Maintain strong client relationships through proactive communication and execution management
• Support onboarding, mentoring, and knowledge-sharing across the AM and PC teams
• Identify opportunities for operational improvements, process efficiencies, and scalability

Success Metrics

• Client satisfaction and relationship health
• On-time project delivery
• Project execution quality and compliance
• Risk identification and escalation management
• Communication effectiveness
• Reporting accuracy and timeliness
• Cross-functional collaboration
• Operational efficiency and process adherence
• Ability to successfully manage multiple concurrent projects

Qualifications

• 3–5 years of direct Account Management, Project Management, Client Services, or related experience
• Proven experience managing multiple projects and client relationships simultaneously
• Strong client-facing communication and relationship management skills
• Excellent written and verbal communication skills
• Strong organizational skills with exceptional attention to detail and follow-through
• Ability to manage competing priorities in a fast-paced environment
• Experience coordinating cross-functional teams and operational workflows
• Strong problem-solving, critical thinking, and risk management skills
• Ability to work independently while maintaining strong team collaboration
• Experience creating project plans, timelines, reporting, and project documentation
• Strong working knowledge of Microsoft Office Suite, including Excel
• Experience with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools preferred
• Experience working in field execution, retail merchandising, marketing operations, or client services environments preferred
• PMP, CAPM, PRINCE2, or related project management certification is a plus

Work Environment

This role operates in a fast-paced, cross-functional environment supporting large-scale client programs and field execution initiatives. The ideal candidate is proactive, adaptable, highly organized, and comfortable managing both strategic client communication and detailed operational execution

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

WHO WE ARE

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.

WHAT WE DO

Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side‑by‑side with brands to guarantee success.

WHERE WE DO IT

We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes.

HOW DO WE DO IT

To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark‑breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.

WHAT YOU CAN EXPECT FROM 2020 COMPANIES

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you.

2020 COMPANIES’ COMMITMENT

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.