Program Management & Implementation

2020 Companies; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid weekly

Health/Dental/Vision benefits

401K Program with matching

Paid Time Off

Paid Holidays

Partial mobile reimbursement

Scholarship opportunities for depend+4

Employee Assistance Program

Leadership Development Program

Employees' special pricing for clients

Job summary

2020 Companies is seeking a Program Management & Implementation (PMI) Manager to oversee the planning, coordination, and execution of multiple projects and programs across the organization. This role provides cross-functional visibility into timelines, resource requirements, dependencies, and risks to ensure successful delivery.

The PMI Manager will work with Account Management, Project Coordination, Field Operations, Scheduling, Training, Quality Assurance, and other stakeholders to align

Qualifications

• Required 2+ years of experience in project management, program coordination, operations, implementation, or a related role.
• Strong organizational skills with the ability to manage multiple priorities and competing deadlines.
• Experience coordinating work across multiple teams or departments.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience maintaining project trackers, schedules, status reports, and action-item logs.
• Strong written and verbal communication skills.
• Ability to identify risks, anticipate challenges, and elevate concerns appropriately.
• Familiarity with field operations, retail merchandising, scheduling, or distributed workforce environments.

Responsibilities

• Program Coordination & Operational Planning
• Maintain a consolidated view of active and upcoming projects, including key milestones, launch dates, resource requirements, and dependencies
• Coordinate with Account Managers, Project Coordinators, and operational teams to support project readiness and successful implementation
• Identify scheduling conflicts, overlapping project requirements, and potential resource constraints
• Support cross-functional planning meetings, documenting decisions, action items, owners, and deadlines
• Monitor program-level timelines and proactively elevate risks that could affect multiple projects
• Resource & Capacity Coordination
• Partner with Field Operations, Scheduling, Training, and other departments to understand available resources and upcoming demands
• Track resource requirements across concurrent projects to identify capacity concerns and competing priorities
• Support operational leadership in evaluating workload distribution and prioritization
• Provide visibility into anticipated resource needs to support staffing and execution planning
• Risk Management & Issue Resolution
• Identify operational risks, project dependencies, and potential execution bottlenecks before they impact delivery
• Maintain centralized risk, issue, and action-item trackers
• Coordinate cross-functional follow-up to ensure issues are assigned, addressed, and resolved
• Escalate unresolved risks or conflicting priorities to the appropriate leadership team
• Track recurring operational challenges and recommend opportunities for improvement
• Reporting & Stakeholder Communication
• Develop and maintain program-level dashboards, trackers, and status reports
• Consolidate project updates into clear summaries of operational readiness, risks, resource constraints, and upcoming milestones
• Provide timely updates to operational leadership and cross-functional stakeholders
• Ensure key project information is accurate, accessible, and consistently maintained
• Support leadership meetings with relevant program metrics, action items, and follow-up documentation
• Process Improvement & Standardization
• Support the development and maintenance of standardized project readiness checklists, workflows, templates, and procedures
• Identify opportunities to reduce duplicated effort, improve handoffs, and strengthen communication between departments
• Partner with operational leadership to implement process improvements and track adoption
• Support lessons-learned reviews and incorporate findings into future planning
• Promote consistent use of established project management tools and operational processes

Skills

Project management

Cross-functional coordination

Microsoft Excel

Communication skills

Risk management

Tools

Airtable

Salesforce

Smartsheet

Microsoft Project

Job description

Job Type: Regular Work Location: Dallas/Fort Worth International Airport - DFW Airport, TX 75261

Overview: 2020 Companies is now hiring a Program Management & Implementation (PMI) Manager The Program Management & Implementation (PMI) Manager supports the successful planning, coordination, and execution of multiple projects and programs across the organization. This role provides cross-functional visibility into project timelines, resource requirements, operational dependencies, and potential risks to ensure projects are positioned for successful delivery. Working closely with Account Management, Project Coordination, Field Operations, Scheduling, Training, Quality Assurance, and other internal stakeholders, the PMI Manager helps align project execution with operational capacity and business priorities. Unlike traditional Project Managers who focus on individual project deliverables, the PMI Manager maintains a broader view of concurrent projects, identifies potential conflicts, coordinates shared resources, and supports consistent operational processes. The ideal candidate is highly organized, analytical, proactive, and comfortable working across departments to solve problems, improve processes, and keep complex initiatives moving forward.

Our Benefits

• Paid weekly Work remotely, from home
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Partial mobile reimbursement
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program
• Employees' special pricing for multiple clients

Key Responsibilities

• Program Coordination & Operational Planning
• Maintain a consolidated view of active and upcoming projects, including key milestones, launch dates, resource requirements, and dependencies
• Coordinate with Account Managers, Project Coordinators, and operational teams to support project readiness and successful implementation
• Identify scheduling conflicts, overlapping project requirements, and potential resource constraints
• Support cross-functional planning meetings, documenting decisions, action items, owners, and deadlines
• Monitor program-level timelines and proactively elevate risks that could affect multiple projects
• Resource & Capacity Coordination
• Partner with Field Operations, Scheduling, Training, and other departments to understand available resources and upcoming demands
• Track resource requirements across concurrent projects to identify capacity concerns and competing priorities
• Support operational leadership in evaluating workload distribution and prioritization
• Provide visibility into anticipated resource needs to support staffing and execution planning
• Risk Management & Issue Resolution
• Identify operational risks, project dependencies, and potential execution bottlenecks before they impact delivery
• Maintain centralized risk, issue, and action-item trackers
• Coordinate cross-functional follow-up to ensure issues are assigned, addressed, and resolved
• Escalate unresolved risks or conflicting priorities to the appropriate leadership team
• Track recurring operational challenges and recommend opportunities for improvement
• Reporting & Stakeholder Communication
• Develop and maintain program-level dashboards, trackers, and status reports
• Consolidate project updates into clear summaries of operational readiness, risks, resource constraints, and upcoming milestones
• Provide timely updates to operational leadership and cross-functional stakeholders
• Ensure key project information is accurate, accessible, and consistently maintained
• Support leadership meetings with relevant program metrics, action items, and follow-up documentation
• Process Improvement & Standardization
• Support the development and maintenance of standardized project readiness checklists, workflows, templates, and procedures
• Identify opportunities to reduce duplicated effort, improve handoffs, and strengthen communication between departments
• Partner with operational leadership to implement process improvements and track adoption
• Support lessons-learned reviews and incorporate findings into future planning
• Promote consistent use of established project management tools and operational processes

Qualifications

• Required 2+ years of experience in project management, program coordination, operations, implementation, or a related role
• Strong organizational skills with the ability to manage multiple priorities and competing deadlines
• Experience coordinating work across multiple teams or departments
• Proficiency in Microsoft Excel and other Microsoft Office applications
• Experience maintaining project trackers, schedules, status reports, and action-item logs
• Strong written and verbal communication skills
• Ability to identify risks, anticipate challenges, and elevate concerns appropriately
• Strong attention to detail, problem-solving skills, and follow-through
• Preferred Experience supporting multiple concurrent projects or large-scale operational programs
• Familiarity with field operations, retail merchandising, scheduling, or distributed workforce environments
• Experience with Airtable, Salesforce, Smartsheet, Microsoft Project, or similar project management platforms
• Familiarity with resource planning, capacity management, and operational performance reporting
• Experience supporting process improvement or change management initiatives

Key Competencies

• Cross-Functional Collaboration Planning & Prioritization Operational Awareness Proactive Risk Identification Analytical Thinking Communication & Stakeholder Management Accountability & Follow-Through Process Improvement Adaptability & Problem-Solving

Key Performance Indicators (KPIs)

• Performance may be evaluated using the following measures: Project Readiness & Coordination: Timeliness and completeness of operational readiness tracking before project launches
• Risk Identification & Escalation: Proactive identification, documentation, and escalation of cross-project risks
• Resource & Capacity Visibility: Accuracy and timeliness of resource demand tracking and capacity reporting
• Reporting Accuracy & Timeliness: Consistent delivery of accurate program-level status reports and dashboards
• Cross-Functional Follow-Through: Timely tracking and closure of assigned action items and operational dependencies
• Process Improvement & Standardization: Contributions to improved workflows, documentation, and operational consistency

Success in This Role

A successful PMI Manager helps the organization move from reactive project management toward proactive operational coordination. Success means that leadership has clear visibility into upcoming project demands, cross-functional teams understand their responsibilities and dependencies, potential conflicts are identified early, and projects move through planning and execution with fewer preventable disruptions. The PMI Manager plays an important role in helping 2020 Companies scale its operations while maintaining consistent execution, strong internal collaboration, and positive client outcomes.

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

WHO WE ARE

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.

WHAT WE DO

Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike.

WHERE WE DO IT

We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes.

HOW DO WE DO IT

To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.

WHAT YOU CAN EXPECT FROM 2020 COMPANIES

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you.

2020 COMPANIES’ COMMITMENT

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.