Field Representative Scheduling Lead

2020 Companies; Atlanta (GA); Remote; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate

Remote work from home

Health/Dental/Vision benefits

401K with matching

Paid Time Off

Job summary

2020 Companies is seeking a Scheduling Lead to join our Shared Services Team. You will coordinate daily schedules for field representatives, ensuring coverage and on-time assignments, working with Scheduling Coordinators, Team Leads, Market Leads, and internal partners in a fast-paced environment.

This remote role rewards organization and clear communication, with responsibilities spanning workload balancing, real-time schedule adjustments, and reporting.

Qualifications

• Strong organizational and time-management abilities are required.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote environment and manage multiple priorities.

Responsibilities

• Coordinate and manage daily scheduling of field representatives with Scheduling Coordinators and team leads.
• Adjust schedules to ensure coverage for all shifts and assignments.
• Monitor staffing levels and identify scheduling gaps or risks.
• Address changes and last-minute adjustments to minimize disruption to operations.
• Ensure all jobs are scheduled within 48-hour windows and optimize routes when possible.
• Maintain schedules in designated systems (e.g., Salesforce, Teams, Airtable).
• Provide administrative support and scheduling data reporting.

Skills

Organization

Time management

Communication

Remote work

Problem solving

Multi-tasking

Scheduling

Tools

Dialpad

Salesforce

Airtable

Workday

MS Teams

Excel

Job description

Job Type: Regular Work Location: Market - SS - GA - N. Atlanta

Overview

2020 Companies is currently looking for a Scheduling Lead to join our Shared Services Team! The Scheduling Lead plays a critical role in supporting daily field operations by coordinating schedules, maintaining coverage, and ensuring clear, accurate communication across teams. This position works closely with Scheduling Coordinators, Team Leads, Market Leads, and internal partners to support field representatives and ensure smooth operations in a fast‑paced, dynamic environment. The Scheduling Lead helps maintain workflow continuity, proactively addresses scheduling challenges, and supports overall operational efficiency. This role is ideal for someone who is highly organized, detail‑oriented, solutions‑focused, and enjoys working with people while managing multiple priorities and moving parts throughout the day.

Our Benefits

• Receive a competitive hourly rate, paid weekly Work remotely, from home Health/Dental/Vision benefits 401K Program with matching Paid Time Off Paid Holidays $30 Mobile Reimbursement Scholarship opportunities for employees and direct family members Employee Assistance Program Leadership Development Program Employees' special pricing for multiple clients

Job Description

Scheduling & Coordination

• Coordinate and manage daily scheduling of field representatives in collaboration with Scheduling Coordinator, Team Leads, and internal teams
• Assign, adjust, and maintain schedules to ensure coverage for all required shifts and assignments
• Monitor staffing levels and identify scheduling gaps or coverage risks
• Proactively address callouts, availability changes, and last‑minute adjustments to minimize disruption to operations
• Ensure all assigned jobs are scheduled within required timeframes (typically within 48 hours of receipt)
• Balance workload distribution based on availability, skill set, location, and client requirements.
• Monitor and maintain accurate schedules in designated systems (e.g., Salesforce, Teams, scheduling platforms)
• Adjust schedules in real time to accommodate client changes, callouts, reassignments, or urgent requests
• Work with Lead Scheduling Coordinator and team leads to identify open markets and support coverage planning
• Support optimization of routes and schedules to reduce travel time and mileage

Communication

• Communicate daily assignments, schedule changes, and updates clearly and promptly to representatives
• Serve as a point of contact for scheduling‑related questions and issues
• Maintain professional, timely, and accurate communication across all channels
• Partner closely with Market Leads and Shared Services leadership to align scheduling priorities.
• Ensure representatives are responsive and have acknowledged assigned jobs
• Serve as a liaison between scheduling, field teams, and cross‑functional partners

Systems & Tools

• Utilize scheduling and workforce management systems, including Dialpad and MS Teams. Salesforce, Airtable, Workday, and Microsoft Office to manage schedules and data
• Ensure schedule information is accurate, up to date, and properly documented across systems.
• Support data entry and maintenance related to scheduling and staffing

Staffing & Coverage Monitoring

• Monitor key hiring areas and ongoing staffing needs
• Identify trends related to scheduling gaps, workload volume, and coverage challenges
• Escalate recurring staffing issues or risks to leadership as appropriate
• Identify scheduling inefficiencies, gaps in coverage, or risks and escalation to field leadership with solutions
• Help develop and maintain standardized scheduling workflows and guidelines

Administrative & Reporting Support

• Provide administrative support related to scheduling, workflow changes, and rep coordination.
• Assist with scheduling reports, tracking, and updates as requested
• Support continuous improvement efforts by identifying opportunities to streamline scheduling processes

Required Skills & Qualifications

• Strong organizational and time‑management skills with the ability to prioritize effectively.
• Excellent written and verbal communication skills
• High attention to detail with a proactive problem‑solving mindset
• Ability to work independently and manage responsibilities in a remote environment
• Comfort using multiple software platforms and tools simultaneously
• Technical Skills Basic to intermediate computer proficiency
• Experience or willingness to learn systems such as: Dialpad Salesforce Airtable Workday Microsoft Office Suite (Outlook, Excel, Teams)
• Previous experience in scheduling, dispatch, workforce coordination, or administrative support
• Experience supporting remote or field‑based teams
• Familiarity with high‑volume scheduling environments is a plus
• Ability to work from home independently and reliably
• Full‑time availability, adhering strictly to assigned shift hours
• Ability to monitor, adjust, and manage schedules based on staffing gaps and operational needs
• Reliable internet connection and a dedicated workspace

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best‑in‑class experience for our employees. Whether that’s paid holidays, long‑term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

WHO WE ARE

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.

WHAT WE DO

Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side‑by‑side with brands to guarantee success.

WHERE WE DO IT

We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes.

HOW DO WE DO IT

To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry‑leading speed to market, and benchmark‑breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.

WHAT YOU CAN EXPECT FROM 2020 COMPANIES

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best‑in‑class experience for our employees. Whether that’s paid holidays, long‑term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020 COMPANIES’ COMMITMENT

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.