Shared Service Operation Specialist

Assurant; Florence (SC); On-site; USD 36,000 - 52,000; Full time

Job summary

Assurant is seeking a Shared Services Operation Specialist for an on-site role in Florence, SC. The position involves processing checks, monetary transactions, and responding to customer and client inquiries via phone and email.

Attention to detail and the ability to work with multiple clients is essential. Key duties include posting deposits, processing payments, balancing transactions, and researching disbursement issues across systems.

Qualifications

• High School diploma or GED.
• 2 years of experience in data entry or document processing.

Responsibilities

• Process checks and monetary transactions including postings and updates.
• Research and resolve disbursement issues through system reviews and inquiries.
• Correspond with customers, clients and agents via phone and email.
• Maintain accuracy and security in check handling within the SMBR/Check Recon area.

Skills

Data entry

Phone & email communication

Attention to detail

Education

High School diploma or GED

Job description

Job Description

This is an onsite position in Florence, SC and not eligible for work from home. We are seeking a Shared Services Operation Specialist.

We are seeking a Shared Services Operation Specialist. This job is responsible for processing and researching loan items to include processing checks and performing monetary transactions. Also responsible for corresponding with customers, clients and agents via phone and email.

What will be my duties and responsibilities?

• Responsible for performing job requirements including processing checks, payments, maintenance, basic analysis or research.
• May perform monetary functional transactions such as posting deposits to client servicing system, processing premium payments, updating insurance data, balancing and sending wire disbursements, or transmitting stop pay requests directly to financial institution bank accounts.
• Responsible for performing analysis on and resolving issues related to disbursements through review of system transactions, checks, reports, phone or written inquiries.
• Uses computerized system for tracking, information gathering and / or trouble shooting the items raised by the client / insurance company / customer.
• May work in multi-functional areas with multiple clients

Department-Specific Duties

SMBR/Check Recon

• Provides high level of accuracy in check handling
• Maintain secure check handling environment

Schedule

Monday through Friday from 8:00am to 5:00pm EST

What are the requirements needed for this position?

• High School diploma or GED
• 2 year of experience data entry / document processing

If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.