SGC Gaming Agent - Swing Shift

Snoqualmie Indian Tribe; Snoqualmie (WA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Competitive medical, dental, vision, +

Life and disability insurance

401k with employer matching up to 4%

Paid Holidays

Paid Time Off

Employee discounts at SnoqualmieCasino

Childcare subsidy

Employee assistance plans

Job summary

The Snoqualmie Indian Tribe is seeking an experienced Compliance Monitor to oversee gaming operations and ensure adherence to IGRA, state regulations, and tribal policies. The role involves incident reports, investigations, and coordination with casino staff to maintain integrity.

Responsibilities include monitoring activities, reviewing logs and licenses, and supporting regulatory inspections. The ideal candidate will have strong analytical skills, integrity, and cultural awareness for Native

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred in CJ, business, accounting, compliance, law, gaming management, IT, or related field.

Responsibilities

• Monitor gaming operations for compliance with IGRA, NIGC regulations, tribal/state compacts, and internal controls.
• Prepare incident reports and follow up on violations, coordinating with casino personnel.
• Report irregularities in casino operations and maintain professional relationships with casino management.
• Analyze casino activities and recommend regulatory-compliant improvements via audits and reviews.
• Review logs, incident reports, licenses for irregularities, and escort state agency personnel during inspections.
• Gather evidence for investigations or patron disputes and submit shift activity reports.
• Monitor for safety hazards and verify gaming equipment and software per policy.
• Coordinate and process shipments of gaming equipment with vendors and the State of Washington.

Skills

MS Office

Adobe Acrobat

Excellent communication

Attention to detail

Integrity

Cultural awareness

Education

High school Diploma/GED

Associate's or Bachelor's degree in Criminal Justice, Business Administration, Accounting, Compliance, Law, Gaming Management, Information Technology, or related field

Tools

MS Office

Job description

Description

Under the general supervision of the Agent Supervisor(s), this position monitors gaming operations for compliance with the Indian Gaming Regulatory Act (IGRA), NIGC Regulations, Tribal/State Compact, Snoqualmie Tribal Gaming Act and Regulations, the Gaming Operation's System of Internal Controls, the Gaming Operation's Policies and Procedures, and any applicable laws.

Essential Duties:

• Monitor the Casino's compliance with all applicable regulations and monitor gaming activities to deter cheating, fraud, and noncompliance.
• Prepare incident reports and follow up on reported incidents or violations of regulations and controls, working closely with Casino personnel as needed.
• Report any observed or detected irregularities in Casino operations.
• Maintain cooperative and professional relationships with the Casino management while recommending solutions supported by sound reasoning.
• Analyze Casino activities and recommend solutions to maintain and enhance regulatory compliance and integrity through audits and reviews.
• Review log sheets and incident reports generated by Casino operations.
• Review employee and vendor licenses for irregularities.
• Escort State Gaming Agency personnel during inspections.
• Receive, investigate, report, and resolve patron disputes, when appropriate, in accordance with Commission policy.
• Gather evidence, video recordings, witness statements, and other documentation needed for investigations or patron disputes.
• Prepare and submit a Shift Activity Report throughout each shift.
• Monitor Casino operations for physical hazards orconditions that may jeopardize the safety of patrons and employees.
• Process and verify gaming equipment and software received in accordance with Commission policy.
• Coordinate and process shipments of gaming equipment with gaming vendors and the State of Washington.
• Conduct spot audits of gaming operations following Commission policy

Additional Duties:

• The Tribe values its commitment to community service and the well-being of its members. In recognition of this, each employee may be expected to perform duties from time to time which may not be related to their regular responsibilities.
• Perform other duties as assigned.

Requirements

• Proficiency in MS Office (Word, Excel, and Outlook) and Adobe Acrobat.
• Excellent oral and written communication skills, including the ability to prepare clear and accurate reports and business correspondence.
• Knowledge of monitoring techniques to identify potential illegal gaming practices.
• Knowledge of security practices, including surveillance techniques.
• Ability to work independently and exercise sound judgment.
• Ability to identify and resolve problems by collecting and analyzing information, establishing facts, and drawing sound conclusions.
• Proficiency in basic mathematical calculations.
• Ability to maintain effective working relationships with department heads, and Casino personnel.
• Ability to consistently interpret and apply policies, procedures, and regulations.
• Demonstrated integrity, confidentiality, professionalism, attention to detail, and impartiality when working with gaming operations, surveillance, security, law enforcement, management, and other regulatory agencies.
• Ability to demonstrate cultural awareness and sensitivity when working with Native American communities.
• Knowledge of gaming regulations, minimum internal control standards, and operational procedures preferred.

Education & Experience:

Education Required:

• High school Diploma/GED

Education Preferred:

• Associate's or Bachelor's degree in Criminal Justice, Business Administration, Accounting, Compliance, Law, Gaming Management, Information Technology, or a related field.

Experience Required:

• Three (3) years of experience in gaming regulation and compliance, or
• Three (3) years of gaming experience in one or more of the following disciplines: Slot Systems, Information Technology, Compliance, Surveillance, Internal Audit, Accounting, Security, Revenue Audit, or comparable experience; or
• Successful completion of the Snoqualmie Gaming Commission Certification may be accepted in lieu of the three (3) years of required experience.

Expreience Preferred:

• Experience conducting regulatory inspections, compliance reviews, or investigations.
• Experience preparing investigative, incident, audit, or compliance reports.
• Experience working for a Tribal Gaming Agency.

Certifications/Licenses:

• Must be able to obtain and maintain a Gaming License.
• CFE, CCEP, ACAMS, CompTIA Security+, CISA, CISSP, CISM, MCSE, or equivalent professional certifications are preferred.

Other Requirements:

• Must be available to work any shift to support 24/7 operations, including weekends and holidays, sometimes on short notice.
• Must agree to be subject to the Tribe's Controlled Substance and Alcohol Testing Policy, including pre-employment screening.
• Must successfully complete a pre-employment background investigation.

Work Environment:

Work generally takes place in an office environment within a controlled atmosphere building, but may also be subject to hot and cold temperatures. Work environment will also include work both indoors and outdoors, and may include tight quarters or cramped spaces. Fumes and odors may also be experienced during the course of normal work conditions.

Tribal Preference:

The Snoqualmie Indian Tribe follows the Tribal Hiring Preference as outlined in tribal policies, including the Tribal Employment Rights Ordinance (TERO). TERO sets forth certain hiring preferences for qualified individuals who are enrolled in a federally recognized Indian tribe, as well as, in some cases, preference for certain family members of those individuals.

Salary & Schedule:

• Salary will be determined based on experience, starting at $65,654.89 per year.
• Schedule: Swing Shift - Friday through Monday, 11:00 AM to 9:00 PM.
• This is a salary position and employment is at-will.

Location:

• Snoqualmie, WA

Benefits:

• First of the month following date of hire - competitive medical, dental, vision, life, and disability insurance benefits for all regular full-time employees.
• After 90 days - 401k retirement plan with employer matching contributions up to 4%.
• Paid Holidays - Up to 18 paid holidays are offered every calendar year, which includes the workdays between Christmas Eve and New Year's Day.
• Paid Time Off - Employees accrue 12+ days sick and vacation leave respectively. Increases based on years of service.

Additional Perks:

• Additional time off opportunities available including bereavement, military, parental and jury duty.
• Childcare subsidy for children enrolled full-time in the Snoqualmie Tribe Child Development Center.
• Employee discounts at Snoqualmie Casino (tickets/events, gift shop and restaurants), Salish Lodge & Spa (rooms, spa & dining) and Crescent Market (gas discount card).
• Third party perks include movie tickets, theme parks, shows and attractions & more.
• Employee assistance plans.