SFO General Operations Manager

Hallmark Aviation Services; Los Angeles (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health Benefits

Voluntary Dental and Vision plans

401K matching

Job summary

Hallmark Aviation Services is seeking an Airport General Operations Manager at SFO Airport to lead and coordinate all operational and administrative activities across the Hallmark footprint. You will drive profitability, staffing, safety, and customer relations while guiding multiple Business Unit Managers.

The role requires extensive airport operations experience, 10+ years in passenger handling or airline operations with 3 years in management, and strong leadership capabilities.

Qualifications

• Strong leadership and management abilities.
• Willingness to work weekends, holidays and overtime.
• Night and weekend work required.
• Ability to build and maintain relationships with customer airline station managers.
• Excellent communication and presentation skills (oral and written).
• Minimum 10 years passenger handling or airline ops experience with 3 years in management.

Responsibilities

• Coordinate with all departments at Hallmark head office to ensure customer needs are satisfied (Payroll, Operations, Training, HR, QA and Marketing).
• Ensure each business unit operates within budget and contracted labor hours; bill hours and rechargeables properly.
• Control costs and adhere to budgets; review records to project profitability.
• Ensure contracts with clients are executed efficiently and profitably for both client and Hallmark.
• Analyze marketing potential of existing accounts and recommend additional services.
• Ensure compliance with company policies, procedures, and standards; provide leadership to Business Unit Managers.
• Identify and develop future leaders for supervisory and management roles; interface with airport authorities.
• Maintain efficient staffing levels at all account locations and resolve service inhibitors (on-time performance, staffing, recruiting).
• Audit QA quarterly; present progress to customer station manager; ensure KPIs are achieved.
• Review safety aspects and ensure FAA/TSA compliance; implement new procedures and training as required.
• Establish and maintain strong relationships with HAS customers’ operational management; conduct regular meetings.
• Maintain corporate culture; communicate with HAS managers and staff; conduct quarterly Town Hall meetings; celebrate small wins; build leadership within the team.

Skills

Leadership

Flexible availability

Night & weekend work

Relationship building

Communication skills

English fluent

Airport operations experience

Management

Education

High School Diploma or GED

Tools

MS Office

Excel

PowerPoint

Job description

Job Title: Airport General Operations Manager SFO Airport

Department: Airport Operations

Reports To: President

FLSA Status: Exempt

SUMMARY

Leads, directs and coordinates all activities involved with Hallmark’s operational and administrative functions in SFO Airport.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinate with all departments at Hallmark head office to ensure that internal and external customer needs are satisfied (Payroll, Operations, Training, Human Resources, Quality Assurance and Marketing).

Profitability:

Ensure that each business unit operates within budget and within the contracted labor hours and that all hours and re-chargeable hours are billed properly.

Ensure that costs are strictly controlled and adhered to.

Review operational records to projected budget to determine future profitability.

Ensure agreed contract between client and Hallmark Aviation Services is executed efficiently and profitably for both the client and Hallmark Aviation Services.

Analyze marketing potential of existing account and recommend additional services.

Operations:

Ensure compliance with established company policies, procedures, and standards such as safekeeping of company funds and property, personnel and grievance practices.

Effective and visible leadership - guide and assist all Business Unit Managers.

Identify and develop future leaders for supervisor and management positions.

Interface with airport authorities

Ensure efficient staffing levels at all account locations.

Service:

Identify and resolve service inhibitors including on time performance, staffing assignments and recruiting schedules.

Audit Quality Assurance Quarterly; follow up with action plan and present progress report to customer station manager.

Ensure that all accounts achieve the Key Performance targets.

Safety:

Review all aspects of safety to include new procedures and training as required. Ensure the notification process and necessary follow up for maintaining compliance with any FAA/TSA mandated safety and security policies.

Customer Relations:

Establish and maintain a strong relationship with HAS customers operational management.
Meet with Business Managers and Station Managers regularly to review operational and administrative objectives.

Corporate Culture:

Responsible for the overall staff morale.

Ensure continuous communication with HAS customer airline managers and own staff.

Conduct Town Hall meetings on a quarterly basis for each business unit.

Encourage the celebration of “small wins” and activities, which foster camaraderie

Build and encourage strong leadership within management team

QUALIFICATIONS

• Excellent leadership skills
• Flexible availability, able to work weekends holidays and overtime
• Requires some night and weekend work
• Ability to build and maintain strong relationships with the customer airline’s station managers.
• Excellent communication and presentation skills (oral and written)
• Minimum 10 years of passenger handling experience or airline experience in airport operations with 3 years in a management position.
• Energetic, motivated, enthusiastic, self starter, with strong integrity
• Proficiency in MS Office, Excel, PowerPoint
• Ability to cope well with pressure and to manage multiple tasks with minimum direction.
• Organized, creative and resourceful; with entrepreneurial mentality
• Comfortable with various cultures and their associated business practices.
• Occasional travel is required
• Must be fluent in English in written and oral form
• Excellent critical thinking and analytical skills with basic statistical and math knowledge

Tracking Code SFOGM2026 Job Description

Job Title: Airport General Operations Manager SFO Airport

Department: Airport Operations

Reports To: President

FLSA Status: Exempt

SUMMARY

Leads, directs and coordinates all activities involved with Hallmark’s operational and administrative functions in SFO Airport.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinate with all departments at Hallmark head office to ensure that internal and external customer needs are satisfied (Payroll, Operations, Training, Human Resources, Quality Assurance and Marketing).

Profitability:

Ensure that each business unit operates within budget and within the contracted labor hours and that all hours and re-chargeable hours are billed properly.

Ensure that costs are strictly controlled and adhered to.

Review operational records to projected budget to determine future profitability.

Ensure agreed contract between client and Hallmark Aviation Services is executed efficiently and profitably for both the client and Hallmark Aviation Services.

Analyze marketing potential of existing account and recommend additional services.

Operations:

Ensure compliance with established company policies, procedures, and standards such as safekeeping of company funds and property, personnel and grievance practices.

Effective and visible leadership - guide and assist all Business Unit Managers.

Identify and develop future leaders for supervisor and management positions.

Interface with airport authorities

Ensure efficient staffing levels at all account locations.

Service:

Identify and resolve service inhibitors including on time performance, staffing assignments and recruiting schedules.

Audit Quality Assurance Quarterly; follow up with action plan and present progress report to customer station manager.

Ensure that all accounts achieve the Key Performance targets.

Safety:

Review all aspects of safety to include new procedures and training as required. Ensure the notification process and necessary follow up for maintaining compliance with any FAA/TSA mandated safety and security policies.

Customer Relations:

Establish and maintain a strong relationship with HAS customers operational management.
Meet with Business Managers and Station Managers regularly to review operational and administrative objectives.

Corporate Culture:

Responsible for the overall staff morale.

Ensure continuous communication with HAS customer airline managers and own staff.

Conduct Town Hall meetings on a quarterly basis for each business unit.

Encourage the celebration of “small wins” and activities, which foster camaraderie

Build and encourage strong leadership within management team

QUALIFICATIONS

• Excellent leadership skills
• Flexible availability, able to work weekends holidays and overtime

• Requires some night and weekend work
• Ability to build and maintain strong relationships with the customer airline’s station managers.
• Excellent communication and presentation skills (oral and written)
• Minimum 10 years of passenger handling experience or airline experience in airport operations with 3 years in a management position.
• Energetic, motivated, enthusiastic, self starter, with strong integrity
• Proficiency in MS Office, Excel, PowerPoint
• Ability to cope well with pressure and to manage multiple tasks with minimum direction.
• Organized, creative and resourceful; with entrepreneurial mentality
• Comfortable with various cultures and their associated business practices.
• Occasional travel is required

• Must be fluent in English in written and oral form
• Excellent critical thinking and analytical skills with basic statistical and math knowledge

Required Skills

• At least 18yrs old, with a High School Diploma or G.E.D.
• English proficient, other languages may be required
• Basic Math Skills: Adding, Subtracting, Division, and Multiplying
• Computer Literate
• Able to stand, bend, squat, reach, grasp and pick up items. Occasional lifting of 23 kg; 32 kg with assistance.
• Reading & comprehension of reference materials, instructions, policies & procedures

Essential Requirements:

• Valid US work authorization
• Professional demeanor and exceptional presentation
• Flexible schedule & availability
• Background Check, Fingerprinting required
• Drug Screen required on day of hire

Job Location Los Angeles, California, United States Position Type Full-Time/Regular

Required Training

To be determined

Shift

Open Availabilty required

Schedule [i.e. M/T/W/F/Sun or TBA]

TBD

Language

Salary/Benefits

Starting at $110K, Health Benefits. Voluntary Dental and Voluntary Vision plans, 401K matching