(SFO) Full-Time Lead Dispatcher

United Ground Express, Inc.; San Francisco (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

United Ground Express, Inc. is seeking a dedicated airport operations associate at SFO to coordinate and supervise passenger service tasks, directing agent work in a fast-paced environment. You will manage assignments and communications to ensure smooth 24/7 operations.

The role requires strong communication, attention to detail, and the ability to work early mornings and weekends. Competitive wages are offered with opportunities to advance in airport operations.

Qualifications

• Minimum of a high school diploma or equivalent.
• Must be able to understand and communicate in English, both written and verbal.
• Detail-oriented with ability to multitask and make independent decisions.
• Strong verbal and written communication skills.
• Intermediate experience with MS Office applications.
• Must be 18 years or older and legally authorized to work in the United States.
• Must pass pre-employment screenings and obtain security badge credentials.
• Must maintain certification through employment.

Responsibilities

• Make independent decisions on employee work assignments and locations based on operational needs.
• Direct employee work assignments in a professional and courteous manner.
• Issue direct orders when necessary while maintaining professionalism in a 24/7 operation.
• Promptly receive and respond to telephone and radio calls.
• Complete daily reporting thoroughly, accurately, and timely.
• Project a positive image and respond openly and courteously to inquiries.
• Perform other duties as required.
• Work shifts spanning 24/7 operations, including weekends, holidays, and potential overtime.

Skills

Strong communication

Leadership

Organizational skills

Problem solving

Multitasking

Regulations knowledge

Job description

Airport

SFO SAN FRANCISCO INTERNATIONAL AIRPORT

Salary Range / Hourly Rate

$25.50

Job Description

KEY RESPONSIBILITIES:

• Make independent decisions on employee work assignments and locations based on operational needs.
• Direct employee work assignments in a professional and courteous manner.
• When operationally necessary, give 'direct order' to agents refusing an assignment while maintaining professionalism and remaining calm.
• Promptly receive and respond to telephone and radio calls in a professional and timely manner.
• Complete daily reporting thoroughly, accurately, and in a timely manner.
• Project a positive image while responding openly, honestly, and timely to inquires in a courteous manner.
• Perform other duties as required.
• Ability to be flexible and work schedules that span a 24/7 operation including weekends, holidays and work overtime as needed. Work shifts will be assigned and may include late nights and early mornings.

REQUIREMENTS:

• Minimum of a high school diploma, GED or equivalent
• Ability to understand and communicate verbal and written instructions in English
• Must be detail-oriented and able to perform multiple tasks making independent decisions involving the operation
• Must possess strong verbal and written communication skills
• Intermediate experience with MS Office Applications
• Must be 18 years of age or older
• Must be legally authorized to work in the United States
• Must pass pre-employment screenings
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must complete all training and maintain certification through employment
• Must possess and maintain a valid US state driver's license (suspended, expired, revoked, or denied licenses are not valid)

QUALIFICATIONS:

• Strong communication and interpersonal skills
• Strong problem-solving skills and drive for operational excellence while taking responsibility for decisions
• Organizational and planning skills
• Strong leadership skills with the ability to motivate and coach others
• Must be able to handle multiple situations simultaneously.
• Must be an analytical thinker, be a goal-directed leader and demonstrate service-oriented performance
• Must be familiar with all FAA/TSA/Airline/Company regulations
• Previous airport and/or customer service experience preferred
• Previous supervisory experience preferred

WHAT WE PROVIDE:

• Competitive wages
• Earned Paid Time off
• Discounted travel for you and your immediate family

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)

UGE is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

United Ground Express, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO is the Law

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