AV Service Tech

American Sound; Dublin (CA); On-site; USD 55,104 - 61,992; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Paid holidays

Job summary

American Sound is looking for an AV Service Technician to join our expanding team in Dublin, CA. The technician will be responsible for troubleshooting and recommissioning AV systems across various settings including education and corporate environments. The ideal candidate will have over 5 years of experience in AV systems, excellent customer service skills, and must be comfortable with lifting 50 pounds.

This position offers a competitive pay of $40-45/hr, with benefits including health insurance, a 401k plan, and PTO.

Qualifications

• 5+ years of experience and deep knowledge of AV systems.
• CTS certification preferred.
• Great customer skills with a focus on satisfaction.

Responsibilities

• Troubleshoot and recommission AV systems.
• Load DSP files to hardware and network devices.
• Update and provide feedback for as-built drawings.

Skills

AV systems knowledge

Customer service

Communication

Reading line drawings

Tools

DSP programming

Crestron

Extron

Biamp

QSC

AMX

Cisco

Poly

Job description

Overview

We are searching for an AV Service Technician to join our growing San Fransisco team. The AV Service Technician is responsible for the trouble shooting and recommissioning of small to large scale AV systems. The typical issues are Enterprise AV systems with audio DSP but may also include large scale complex systems including higher education classrooms, campus technology, auditoriums, divisible conference spaces, command/control centers, stadiums, and houses of worship.

Responsibilities

• Remounting monitors, speakers, and microphones
• Loading programing and DSP files to hardware and networked devices
• Assisting with setup and support of Remote Monitoring tools like Utelogy, XiO, and Reflect
• Ticket & RMA management
• Updating and providing feedback for as built drawings
• System recommissioning and end user training
• Some travel required depending on project and skillset
• Tools and van provided

Qualifications

• 5+ years and deep knowledge of AV systems
• CTS preferred
• Experience reading line drawings
• Component level experience with AV/UC manufacturers including Crestron, Extron, Biamp, QSC, AMX, Logi, Cisco, Poly, etc.
• Updating DSP and AV configuration files
• Great customer skills with a focus on customer satisfaction and communication
• Must be able to lift 50 pounds and use a ladder

Compensation and Benefits

• Pay- $40-45/hr with potential bonus at year end
• Shift Time and Days- Day shift, M-F
• Benefits include but are not limited to: Health, Vision, and Dental Insurance, 401k, Vacation, PTO, and Paid Holiday