SEVIS Specialist

UWMSN University of Wisconsin Madison; United States; Hybrid; USD 47,000 - 57,000; Full time

Job summary

University of Wisconsin–Madison's International Student Services (ISS) seeks an individual committed to international student transition and immigration compliance support in a fast-paced environment. The Compliance Specialist I primarily processes immigration document requests for incoming F-1 or J-1 students and performs data-driven compliance tasks with limited in-person interactions.

The role reports to the assistant director for compliance, collaborates with admitting units and government

Qualifications

• Strong organization skills and attention to detail to manage time-sensitive immigration requests.
• Friendly customer service in a fast-paced environment with competing demands.
• Ability to follow established procedures for consistent and equitable immigration document production.
• Experience navigating various technological systems to perform routine tasks.
• Ability to learn and adapt to new technologies and processes.
• Commitment to inclusive education and engagement to support diverse students.
• Competencies to solve problems in multilingual or cross-cultural contexts.
• Eligibility to serve as DSO/ARO under DHS rules.

Responsibilities

• Connect target populations with compliance resources and interprete laws, regulations, and best practices; respond to questions.
• Support immigration compliance updates and reporting by serving as DSO/ARO
• Advise admitted international students via information requests, phone, and email
• Track and maintain records of compliance across multiple media
• Review bio-demographic, financial, and immigration documents for F/J production
• Perform routine immigration status updates and Terra Dotta maintenance
• Provide logistical support to complete operations
• Collaborate with admitting units, campus departments, and government agencies

Skills

Organization

Customer service

Procedural rigor

Tech systems navigation

Adaptability

Inclusive education

Multilingual/cross-cultural

DSO/ARO eligibility

Education

Bachelor's degree preferred

Tools

Terra Dotta ISSS software

PeopleSoft Student Information System

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category: University Staff Employment Type: Regular Job Profile: Compliance Specialist I Job Summary: International Student Services (ISS) seeks an individual committed to international student transition and immigration compliance support in a fast-paced, high demand environment.

This position is primarily responsible for the accurate and timely processing of immigration document requests for incoming (admitted) students seeking F-1 or J-1 student immigration status.

This position entails compliance, data, and immigration document production with limited in-person student interaction.

Strong attention to detail, ability to follow established procedures, and commitment to student data privacy and data integrity are required.

Regular collaboration with various admitting units, campus departments, and government agencies is expected.

A successful candidate will adapt well to changing processes and technological solutions.

This position reports to the assistant director for compliance and is an essential member of the Compliance Team (8 staff) within the ISS office (24 staff).

ISS serves over 7,000 F/J nonimmigrant students and over 2,000 alumni on post-completion employment authorization, in addition to the J-1 student intern program.

We utilize Terra Dotta ISSS batch software to maintain F/J international student compliance and communications.

We support a hybrid work environment which does typically require three days of in-person service per week.

Compliance Specialist I

Provides administrative support for compliance related correspondence and assists in policy interpretations for a designated group or affiliate population in support of maintaining the regulatory compliance of the program.

Job Responsibilities

Connects target populations with compliance resources to assist with interpreting laws, regulations, and best practices; and communicates with customers to provide information or answer questions (45%)

Support immigration compliance updates and reporting by serving as Designated School Official (DSO) and Alternate Responsible Officer (ARO)

Advise admitted international students via Information Request, phone, and email

Tracks and maintains records of compliance through various mediums (45%)

Review bio-demographic, financial, and immigration documentation for F/J student immigration document production and compliance updates

Perform routine immigration status updates, data compliance audits, and Terra Dotta process maintenance and improvements

Provides logistical office support to complete operational tasks (10%)

Collaborate with various admitting units, campus departments, and government agencies

Key Job Responsibilities: Connects target populations with compliance resources to assist with interpreting laws, regulations, and best practices; and communicates with customers to provide information or answer questions

Tracks and maintains records of compliance through various mediums

Provides logistical office support to complete operational tasks

Department

International Division, International Student Services (ISS)

Compensation

$25.00/hour

Required Qualifications

• Strong organization skills and attention to detail to maintain a high caseload of time-sensitive immigration requests
• Friendly customer service in a fast-paced environment with competing demands
• Ability to follow established procedures for consistent and equitable practices in immigration document production and data review
• Demonstrated experience navigating various technological systems to perform routine tasks
• Demonstrated ability to learn and adapt to new technologies and processes
• Demonstrated commitment to inclusive education and engagement to support students from a variety of backgrounds
• Demonstrated competencies to solve complex problems in multilingual or cross-cultural contexts
• Position requires proof of U.S. citizenship/legal permanent residence to serve as a Designated School Official (DSO) and Alternate Responsible Officer (ARO), per Department of Homeland Security.

Preferred Qualifications

• Previous Designated School Official (DSO) and/or Alternate Responsible Officer (ARO) experience
• Experience with Terra Dotta ISSS software
• Experience with PeopleSoft Student Information System
• Experience living, working, or studying abroad
• Proficiency in one or more languages in addition to English

Education

Bachelor’s degree preferred in international relations, global education, business administration, data science or related field

Contact Information

Please contact Kristine Schutte: [e-mail] with any questions regarding this position.

Institutional Statement on Diversity

Diversity is a source of strength, creativity, and innovation for UW-Madison.

We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community.

We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies.

We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply.

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Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check.

It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released.

See Wis. Stat. sec. 19.36(7).

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UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

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The University of Wisconsin-Madison is committed to equity, inclusion and employee well-being as we proudly work to improve the lives of people in Wisconsin and beyond.

UW-Madison offers a wide range of professions that cover various interests and skill levels.

We employ everything from accountants to arborists, chefs to custodians, editors to electricians, graphic designers to groundskeepers, HR associates to HVAC technicians, librarians to locksmiths, mechanics to medical assistants, painters to police officers, web designers to welders, and absolutely everything in between!

No matter what you are looking for professionally, chances are you will not only find it but will thrive at it while working at the University of Wisconsin-Madison.