SES Dispatcher

erickson; Bethesda (MD); On-site; USD 54,443,000 - 68,770,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

401(k)

Dining discount

Career growth

Job summary

The Grandview by Erickson Senior Living in North Bethesda, MD is seeking an experienced Emergency Dispatcher to manage Security & EMS systems from a central location. You will dispatch emergency and routine calls for service while providing personalized customer service to residents and visitors.

Ideal candidates have 911 call-taking or EMS dispatch experience, remain calm under pressure, and communicate effectively with residents, staff, and families.

Qualifications

• Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred.
• Ability to maintain composure and situational awareness during emergencies.

Responsibilities

• Dispatch emergency calls and routine service requests for Security & EMS.
• Monitor security systems and respond to incidents.
• Provide customer service to residents and visitors.
• Coordinate with EMS and hospital transport as needed.

Skills

911 dispatch

Calm under pressure

Effective communication

Job description

Location:

The Grandview by Erickson Senior Living

Our Security and Emergency Services department is currently seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central location. You will dispatch both emergency and routine calls for service, while also building a rapport with residents and visitors by providing personalized customer service and hospitality. Make a difference in people's lives and become part of a team that makes safety a top priority.

What we offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Compensation: $19 to $24, to commensurate with experience.

How you will make an impact

• Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion
• Monitor the Emergency Call System for independent living
• Track the status of residents involved in emergency situations
• Monitor Fire Alarm System
• Dispatch ambulance, private ambulances, or 911 as needed

What you will need

• Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred
• Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and new challenges
• Effective communication skills with residents, visitors, and staff at all levels

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

The Grandview is a vibrant continuing care retirement community located on 33 acres in the heart of North Bethesda, Maryland. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. The Grandview helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.