Servicios de Agentes

DAmico Palos Verdes Reality Inc; California; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Job summary

Keller Williams Palos Verdes is seeking an Agent Services Manager who will orchestrate high-end client experiences and support agents with onboarding, technology, and administrative guidance.

The role combines hospitality excellence with robust office operations, vendor management, and training logistics to enable agents to grow their businesses and deliver top-tier service.

Qualifications

• 2+ years in real estate operations or hospitality or corporate office management.
• Proficiency with Google Workspace, Microsoft Office, and CRMs.
• Excellent verbal, written, and interpersonal skills.
• Strong organization and multitasking abilities.

Responsibilities

• Provide white-glove hospitality to clients, agents, and visitors.
• Oversee daily office operations, mail, deliveries, and conference room scheduling.
• Manage office inventory, vendor relationships, and meeting logistics.
• Guide agent onboarding and system setup from Day 1.
• Support technology use (KW Command, MLS access, digital signatures) for agents.
• Foster a high-energy, productive office culture for agents.

Skills

Real estate ops

Hospitality

Office management

Communication

Tools

Google Workspace

Microsoft Office

CRM systems

Job description

Benefits

• 401(k)
• Employee discounts
• Paid time off

About the Role

Are you an energetic, highly organized professional who excels at both high-touch hospitality and business operations? Keller Williams Palos Verdes is seeking a dynamic Agent Services Manager to serve as the heart and operational engine of our premier real estate Market Center.

In this pivotal role, you will be the face of our office—delivering white-glove service to high-net-worth clients—while simultaneously acting as a key partner to our real estate agents by providing onboarding, technology support, and administrative guidance to help them grow their businesses.

Key Responsibilities

• White-Glove Hospitality: Greet clients, agents, and visitors with warmth, professionalism, and elegance.
• Office Management: Oversee daily office aesthetics, handle incoming/outgoing communications, manage mail/deliveries, and maintain conference room schedules.
• Administrative Command: Keep office inventory stocked, manage vendor relationships, and support team meetings and training logistics.
• Seamless Agent Onboarding: Guide new and transferring real estate agents through the offboarding/onboarding process, ensuring system set-up from Day 1.
• Technology & Platform Support: Assist agents with Keller Williams technology systems (KW Command, MLS access, and digital signature platforms).
• Retention & Growth: Serve as the primary point of contact for agent inquiries, fostering a supportive, high-energy office culture focused on agent productivity.

Qualifications

• Experience: 2+ years in real estate operations, high-end hospitality, or corporate office management.
• Tech-Savvy: Proficiency with Google Workspace, Microsoft Office, and CRM systems (real estate platform experience is a strong plus).
• Communication: Exceptional verbal, written, and interpersonal skills with a polished, professional demeanor.
• Organization: Outstanding multitasking skills, attention to detail, and a proactive problem-solving mindset.