Servicing Support Associate

U.S. Bank; Owensboro (KY); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

401(k) retirement plan

Paid vacation

Job summary

U.S. Bank is seeking an administrative professional to provide a broad range of support to an assigned group or manager. You will perform data entry, reporting, record keeping, and ensure compliance with internal and regulatory standards.

The role involves reviewing loan workout documentation, coordinating vendor management, and handling multiple tasks with attention to detail. The position is based at the Owensboro site, with days on-site per week.

Qualifications

• High school diploma or equivalent.
• Two to four years of experience in administrative support activities.
• Good verbal, grammatical and written communication skills.
• Well-developed reading, writing, and mathematical skills.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Ability to identify and resolve exceptions and to interpret data.
• Proficient PC skills, especially Microsoft Office applications and graphics.
• Demonstrated administrative skills and acute attention to detail.

Responsibilities

• Provide a broad range of administrative, operational and staff support for assigned groups or managers.
• Engage in report writing, tracking, data entry, record keeping and data maintenance.
• Ensure proper application of internal and regulatory standards, guidelines, and procedures.
• Review and finalize loan modifications, documentation and policies to support quality loan workout processes.
• Oversee the decentralized vendor management unit within the loan workout department.
• Operate PC-based software for word processing, spreadsheets, graphics.
• Monitor shared email boxes for investor requests.

Skills

Communication skills

Attention to detail

Multitasking

Data interpretation

Reading and writing

Education

High school diploma

Tools

Microsoft Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responsible for providing a broad variety of administrative, operational and staff support services for an assigned group(s) or manager(s). Actively engaged in report, writing, tracking and compiling; data entry, record keeping, and data maintenance. Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures. May perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area. May have responsibility to review and finalize loan modifications, documentation and other policies and procedures to promote quality execution of the loan workout process. May be responsible for overseeing the decentralized vendor management unit within the loan workout department. Uses PC based software packages for word processing, graphics, spread sheets, etc. Specified job duties may vary by area. Primarily responsible for overseeing a post-foreclosure portfolio ensuring clear and marketable title, homeowners association research and payment coordination, ordering property valuations, completing quality control of vendor's processes and monitoring several shared email boxes for investor requests.

Basic Qualifications

• High school diploma or equivalent
• Two to four years of experience in administrative support activities

Preferred Skills/Experience

• Good verbal, grammatical and written communication skills
• Well-developed reading, writing, and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proficient PC skills, especially Microsoft Office applications and graphics
• Demonstrated administrative skills and acute attention to detail

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week. This team works at the Owensboro site on Tuesdays, Wednesdays, and Thursdays. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range

$20.00 - $20.91

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.