Servicing Manager

Axos Bank; Cincinnati (OH); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) match

Job summary

Axos Bank is seeking a Servicing Manager to lead the daily servicing of the equipment lease and loan portfolio. You will supervise staff, ensure accuracy in funding, cash application, refunds, and payoffs, and collaborate with internal teams and external partners.

You will drive efficiency by applying AI-enabled tools and process automation. The role reports to the SVP of Operations and requires strong knowledge of lease/loan servicing, general ledger systems, and leadership experience in a

Qualifications

• Bachelor’s degree preferred; in lieu of a degree, 7–10 years of relevant financial services operations experience, including 2+ years in a lead or supervisory capacity.
• Strong knowledge of equipment lease/loan servicing operations, including cash application, funding, and review in commercial finance leasing.
• Demonstrated experience leading, supervising, or coaching a servicing/ops team, including assigning work and managing performance.
• Proficiency with general ledger/financial systems (e.g., Microsoft Dynamics) and advanced spreadsheet skills.
• Familiarity with loan/lease servicing platforms, lockbox processing, and ACH/EFT handling.
• Strong analytical and problem-solving skills to resolve variances and complex issues.

Responsibilities

• Process and release daily equipment lease/loan fundings with the team, meeting approval thresholds and deadlines.
• Oversee daily lockbox and ACH cash receipt review and cash application, resolving variances.
• Enter and review daily cash activity across company bank accounts in the general ledger system.
• Identify opportunities to apply AI-enabled tools and automation to servicing tasks.

Skills

Team leadership

Analytical thinking

Problem solving

Communication

Education

Bachelor’s degree preferred

7–10 years financial services ops experience (alt to degree)

Tools

Microsoft Dynamics

Advanced Excel

General ledger systems

Job description

Axos BankTarget Range:$115,000.00/Yr. - $140,000.00/Yr.Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.Eligible for an Annual Discretionary Cash Bonus Target: 10%Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.About This JobThe Servicing Manager both performs and oversees the day-to-day servicing of the company's equipment lease and loan portfolio. In addition to supervising and developing servicing staff, this role executes core servicing functions alongside the team, including daily funding releases, cash application and review, refund and payoff processing, and syndication support, and steps in as needed to ensure fundings, cash application, and other recurring servicing tasks are completed accurately and on time. The Servicing Manager sets team priorities, ensures adherence to procedures and deadlines, and serves as both a hands-on contributor and the escalation point for complex or nonstandard servicing issues. This position works closely with internal accounting and treasury partners, the company's third-party servicer, vendors, dealers, and syndication partners, and is accountable for the accuracy, timeliness, and overall quality of the team's servicing output. This role also identifies opportunities to apply AI-enabled tools and automation to servicing processes, and leads related initiatives to improve efficiency and accuracy across the team. This position reports to the SVP of Operations.Responsibilities:Process and release daily equipment lease/loan fundings alongside the team, ensuring required approval thresholds are met and funding deadlines and accuracy standards are achievedPerform and oversee daily lockbox and ACH cash receipt review and cash application, researching and resolving variances and stepping in on complex items alongside the teamEnter and review daily cash activity across company bank accounts within the general ledger system, performing this work as volume and deadlines requireResearch and resolve complex payment, contract rate, and account variances, and serve as the escalation point for issues identified by the teamProcess and/or approve returned payment, refund, and payoff transactions, handling higher-complexity or exception items while reviewing team-processed items for accuracyMaintain and review the advanced payment ledger and related suspense accounts, working in the ledger and managing the associated inbox alongside the teamPerform and oversee syndication support activities, including preparing fund transfers, tracking payoffs and clawbacks, and remitting late fees to syndication partnersProcess and/or review monthly and quarterly vendor and dealer commission, billing, and revenue-sharing paymentsPrepare and/or review recurring servicing reports, and handle audit confirmation requests as neededPerform manual billing tasks for vendors requiring asset-level invoicing, providing backup support to the team as volume requiresMaintain and/or direct maintenance of contract, funding, and lockbox tracking spreadsheets and systems, identifying opportunities to improve accuracy and efficiencyAssign and prioritize team workload while handling a share of day-to-day servicing volume, including during peak periods or staff absencesTrain, coach, and mentor servicing team members through direct, hands-on collaboration on daily servicing tasksIdentify, evaluate, and lead the adoption of AI-enabled tools and automation to streamline servicing tasks such as cash application, contract/variance review, and reporting, and train the team on their useQualifications:Bachelor’s degree preferred; in lieu of a degree, 7–10 years of relevant financial services operations experience, including 2 or more years in a lead or supervisory capacityStrong knowledge of equipment lease/loan servicing operations, including cash application, funding, and review processes within the commercial finance or leasing industryDemonstrated experience leading, supervising, or coaching a servicing or operations team, including assigning work and managing performanceProficiency with general ledger and financial systems (e.g., Microsoft Dynamics) and advanced spreadsheet skills for tracking, reviewing, and reporting servicing activityFamiliarity with loan/lease servicing platforms, lockbox processing, and ACH/EFT payment handlingStrong analytical and problem-solving skills to identify, research, and resolve complex payment, contract, and account variancesAbility to manage a team's competing priorities and multiple recurring daily, weekly, monthly, and quarterly deadlines with a high degree of accuracyEffective written and verbal communication and interpersonal skills to coordinate with internal teams, the third-party servicer, vendors, dealers, and syndication partnersWorking understanding of accounting and general ledger concepts as they relate to servicing transactionsAbility to maintain confidentiality of financial, customer, and contract informationFamiliarity with AI-enabled and automation tools applicable to servicing/financial operations, and the ability to evaluate, implement, and lead team adoption of new technologyAxos Employee Benefits May Include:Medical, Dental, Vision, and Life InsurancePaid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)HSA or FSA account and other voluntary benefits401(k) Retirement Saving Plan with Employer Match Program and 529 Savings PlanEmployee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed TradingAbout AxosBorn digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).Learn more about working at AxosPre-Employment Background Check and Drug Test:All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.Equal Employment Opportunity:Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.Job Functions and Work Environment:While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.E-Verify and Right to Work NoticesAxos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.IER Right to Work Poster (English/Spanish)E-Verify Participation Poster (English/Spanish)