Servicing Manager

Axos Bank; United States; On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid sick leave

Vacation & holidays

HSA/FSA

401(k) match

529 plan

Employee mortgage program

Job summary

Axos Bank is seeking a Servicing Manager to oversee the day-to-day servicing of the equipment lease and loan portfolio. You will supervise staff, execute funding releases, cash application, and payoff processing, while guiding the team to meet deadlines and accuracy.

The role partners with accounting, treasury, and third-party servicers, and leads AI-enabled tooling adoption. Reporting to the SVP of Operations, you will set priorities, train staff, and ensure compliant, efficient servicing

Qualifications

• Bachelor’s degree preferred; or 7–10 years financial services ops experience with 2+ years in a lead role.
• Strong knowledge of equipment lease/loan servicing operations and cash application.
• Experience leading or coaching a servicing/ops team and managing performance.
• Proficiency with GL systems and advanced spreadsheets (Excel).
• Familiarity with loan/lease servicing platforms, lockbox processing, ACH/EFT handling.
• Ability to balance multiple priorities with high accuracy.

Responsibilities

• Process and release daily fundings with the team, meeting approval thresholds and deadlines.
• Oversee daily lockbox and ACH cash receipt review and variances resolution.
• Enter and review daily cash activity across bank accounts in the GL system.
• Resolve complex payment/contract variances and act as escalation point.
• Approve returned payments, refunds, and payoff transactions with high accuracy.
• Maintain advanced payment ledger and related suspense accounts with the team.
• Oversee syndication support activities including fund transfers and payoffs.
• Manage monthly/quarterly vendor and dealer commissions and revenue sharing payments.
• Prepare and review recurring servicing reports and audit confirmations.
• Provide backup for asset-level invoicing and assist volume management.
• Maintain contract/funding/lockbox tracking spreadsheets and drive process improvements.
• Prioritize workload and mentor staff; handle peak periods and absences.
• Identify and lead adoption of AI automation to improve servicing accuracy.

Skills

Leadership

Finance operations

AI tools familiarity

Cash application

Syndication

Attention to detail

Education

Bachelor’s degree preferred

Tools

Microsoft Dynamics

General Ledger

Excel

Job description

Axos Bank Target Range: $120,000.00/Yr. - $140,000.00/Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 10% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job The Servicing Manager both performs and oversees the day-to-day servicing of the company's equipment lease and loan portfolio. In addition to supervising and developing servicing staff, this role executes core servicing functions alongside the team, including daily funding releases, cash application and review, refund and payoff processing, and syndication support, and steps in as needed to ensure fundings, cash application, and other recurring servicing tasks are completed accurately and on time. The Servicing Manager sets team priorities, ensures adherence to procedures and deadlines, and serves as both a hands-on contributor and the escalation point for complex or nonstandard servicing issues. This position works closely with internal accounting and treasury partners, the company's third-party servicer, vendors, dealers, and syndication partners, and is accountable for the accuracy, timeliness, and overall quality of the team's servicing output. This role also identifies opportunities to apply AI-enabled tools and automation to servicing processes, and leads related initiatives to improve efficiency and accuracy across the team. This position reports to the SVP of Operations.

Responsibilities:

• Process and release daily equipment lease/loan fundings alongside the team, ensuring required approval thresholds are met and funding deadlines and accuracy standards are achieved


• Perform and oversee daily lockbox and ACH cash receipt review and cash application, researching and resolving variances and stepping in on complex items alongside the team


• Enter and review daily cash activity across company bank accounts within the general ledger system, performing this work as volume and deadlines require


• Research and resolve complex payment, contract rate, and account variances, and serve as the escalation point for issues identified by the team


• Process and/or approve returned payment, refund, and payoff transactions, handling higher-complexity or exception items while reviewing team-processed items for accuracy


• Maintain and review the advanced payment ledger and related suspense accounts, working in the ledger and managing the associated inbox alongside the team


• Perform and oversee syndication support activities, including preparing fund transfers, tracking payoffs and clawbacks, and remitting late fees to syndication partners


• Process and/or review monthly and quarterly vendor and dealer commission, billing, and revenue-sharing payments


• Prepare and/or review recurring servicing reports, and handle audit confirmation requests as needed


• Perform manual billing tasks for vendors requiring asset-level invoicing, providing backup support to the team as volume requires


• Maintain and/or direct maintenance of contract, funding, and lockbox tracking spreadsheets and systems, identifying opportunities to improve accuracy and efficiency


• Assign and prioritize team workload while handling a share of day-to-day servicing volume, including during peak periods or staff absences


• Train, coach, and mentor servicing team members through direct, hands-on collaboration on daily servicing tasks


• Identify, evaluate, and lead the adoption of AI-enabled tools and automation to streamline servicing tasks such as cash application, contract/variance review, and reporting, and train the team on their use

Qualifications:

• Bachelor’s degree preferred; in lieu of a degree, 7–10 years of relevant financial services operations experience, including 2 or more years in a lead or supervisory capacity


• Strong knowledge of equipment lease/loan servicing operations, including cash application, funding, and review processes within the commercial finance or leasing industry


• Demonstrated experience leading, supervising, or coaching a servicing or operations team, including assigning work and managing performance


• Proficiency with general ledger and financial systems (e.g., Microsoft Dynamics) and advanced spreadsheet skills for tracking, reviewing, and reporting servicing activity


• Familiarity with loan/lease servicing platforms, lockbox processing, and ACH/EFT payment handling


• Strong analytical and problem-solving skills to identify, research, and resolve complex payment, contract, and account variances


• Ability to manage a team's competing priorities and multiple recurring daily, weekly, monthly, and quarterly deadlines with a high degree of accuracy


• Effective written and verbal communication and interpersonal skills to coordinate with internal teams, the third-party servicer, vendors, dealers, and syndication partners


• Working understanding of accounting and general ledger concepts as they relate to servicing transactions


• Ability to maintain confidentiality of financial, customer, and contract information


• Familiarity with AI-enabled and automation tools applicable to servicing/financial operations, and the ability to evaluate, implement, and lead team adoption of new technology

Axos Employee Benefits May Include:

• Medical, Dental, Vision, and Life Insurance


• Paid Sick Leave


• 3 weeks’ Vacation, and Holidays (about 11 a year)


• HSA or FSA account and other voluntary benefits


• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan


• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at Axos.

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. IER Right to Work Poster (English/Spanish) E-Verify Participation Poster (English/Spanish) We’re a team of relentless innovators that are challenging the status quo through smart, pro-consumer financial products and services. We got our start in 2000, as an online bank – when the idea of banking online was almost unthinkable. Since then, we evolved to add commercial banking, commercial lending, investment, clearing, and fiduciary services to our toolbox. As modern life continues to present new challenges for clients, we step up and find creative ways to solve them.