CX & Contact Center Strategy Manager

Taleo; Atlanta (GA); Hybrid; USD 120,000 - 165,000; Full time

Benefits offered by this job

Hybrid schedule

Vehicle benefits

Health coverage

HSA contributions

401(k) with company match

Life and disability insurance

Wellbeing resources

Leadership programs

Volunteer time off

Job summary

Hyundai Capital America is seeking a Servicing & Loyalty Strategy Manager to lead initiatives in customer service and Lease-End, partnering with internal teams, vendors, and OEM counterparts to drive improvements in experience and efficiency.

The role emphasizes data-driven analysis, business case development, and cross-functional leadership to implement roadmaps and deliver measurable outcomes across services and products.

Qualifications

• 5-7 years of experience supporting customer service strategy, contact center operations, or related initiatives.
• Experience independently leading cross-functional projects or strategic initiatives.
• Bachelor’s degree or equivalent combination of education and relevant work experience.

Responsibilities

• Coordinate with internal teams, vendors, and OEM contact center counterparts to implement Customer Service and Lease-End initiatives.
• Develop business cases for strategic contact center initiatives and present recommendations for committee approval.
• Contribute to the development and execution of contact center roadmaps to improve efficiency and customer experience.

Skills

Customer service strategy

Contact center operations

Data analysis

Stakeholder management

Cross-functional leadership

SQL

Excel

Tableau

Education

Bachelor’s degree

Tools

SQL

Excel

Tableau

Job description

Hyundai Capital America is seeking a Servicing & Loyalty Strategy Manager to lead initiatives in customer service and Lease-End, partnering with internal teams, vendors, and OEM counterparts to drive improvements in experience and efficiency.

The role emphasizes data-driven analysis, business case development, and cross-functional leadership to implement roadmaps and deliver measurable outcomes across services and products.