Servicing & Collections Specialist, Construction

Constrafor; New York, Northern (NY, KY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Equity ownership

Hybrid schedule

Health insurance

Dental & vision insurance

Generous PTO

Collaborative culture

Impactful work

Job summary

Constrafor is rebuilding the financial infrastructure for construction, helping general contractors and subcontractors manage procurement and financial transactions. The Servicing & Collections Specialist role focuses on mitigating risk, improving collection rates, and handling complex client funding actions with a cross-functional team.

You will work under the Director of Servicing, handling skip tracing, payment plans, and timely documentation while maintaining strong client relationships.

Qualifications

• 2+ years of collections or accounts receivable experience.
• Ability to de-escalate difficult situations and solve problems.
• Strong organizational skills and attention to detail.
• Ability to work under tight deadlines with grace under pressure.
• Excellent negotiation skills for repayment plans.
• Understanding of finance and construction industry practices.

Responsibilities

• Work with clients to satisfy any deficient balances.
• Apply incoming payments to customer accounts with high precision.
• Review, monitor, and engage with a high volume of customers daily.
• Review delinquent accounts daily and manage losses per guidelines.
• Document all account activities and timelines clearly.
• Meet individual and departmental objectives set by leadership.
• Assess and recommend actions on project/invoice repayment issues.
• Recommend action to management for accounts needing attention.
• Strive to improve quality and productivity of work.
• Be part of a lean but growing team with cross-functional touchpoints.

Skills

Negotiation

De-escalation

Organizational skills

Communication

Problem solving

Independent工作

Education

College degree desired

High school diploma or GED required

Tools

Excel

Job description

Constrafor is rebuilding the financial infrastructure behind one of the largest industries on the planet and we're doing it fast! Construction moves trillions of dollars a year, yet it still runs on outdated processes, cash flow guesswork, and paperwork chaos. We're the SaaS and fintech platform fixing that, giving General Contractors and Subcontractors the tools to manage procurement and financial transactions the way modern companies actually operate. Backed by $30M+ in VC funding and scaling fast, we're not just building software, we're building the operating system for construction finance. If you want your work to have real, tangible impact on an industry that touches literally everything around you, this is that opportunity.

We are looking for a Servicing & Collections Specialist who is passionate about creating long lasting client relationships and has the skills and experience to deliver outstanding results. You will be working cross-functionally with both internal and external stakeholders to mitigate risk of loss while providing a best in class customer. The Construction AR & Collections Specialist is responsible for improving collection rates by employing comprehensive account management efforts, skip tracing, and all duties subsequent to client funding (e.g. client payment plans, contract extensions, due date changes) hardship requests, as well as monitoring ongoing portfolio delinquency levels. This role reports directly to the Director of Servicing.

Key Responsibilities:

• Work with clients to satisfy any deficient balances.
• Apply incoming payments to customer accounts with high precision to ensure real-time ledger accuracy.
• Review, monitor, and engage with a high volume of customers per day.
• Review delinquent accounts daily, and maintains losses at or below established guidelines for assigned job duties.
• Accurately documents all account activities and pertinent information to include but not limited to project performance and expected payment timelines.
• Meet individual and departmental objectives set by department leadership.
• Efficiently assess and recommend action to clients concerning all project and/or invoice repayment issues.
• Make recommendations to management for invoices and clients needing additional attention.
• Strives to continuously improve the quality and productivity of work.
• Be an important part of a lean but growing team with touch points across the organization.

Qualifications:

• 2+ years of collections or accounts receivable experience.
• An aptitude in de-escalating difficult situations and problem solving.
• Exceptional organizational skills and attention to detail.
• Ability to work under tight deadlines and exhibit grace under pressure.
• Strong ability to negotiate repayment plans for varying levels of delinquency.
• Prior knowledge of Uniform Commercial Code guidelines is a plus.
• College degree desired. High school diploma or GED required.
• Firm understanding of finance and construction industry best practices.
• Intermediate Excel skills and general computer literacy.
• Aptitude for working independently while maintaining a team first mentality.
• Desire to improve a client’s financial situation with the ability to make tough decisions.
• Experience in the construction or real estate industries is preferred.
• Excellent written and verbal communication skills.

What We Offer:

• Competitive Salary: $75,000-$85,000.
• Significant equity ownership within Constrafor.
• Hybrid office schedule out of our beautiful Hudson Yards office.
• Medical, dental & vision insurance coverage offered for you and your dependents.
• Generous PTO Plan.
• A collaborative and innovative work culture that values your input.
• Opportunity to make a significant impact in a growing tech company.