Services Trainer & Technical Writer - Data Center Solutions

nVent; Wilmington (DE); Remote; USD 90,000 - 170,000; Full time

Job summary

An established industry player is seeking a passionate Technical Trainer to join their innovative team. In this role, you will conduct onsite training sessions for key customers, develop and deliver comprehensive training materials, and provide mentorship during installation and maintenance. This position offers the opportunity to work remotely while contributing to a dynamic work environment focused on employee well-being and development. If you have a knack for technical training and a desire to make an impact, this is the perfect opportunity for you to grow your career within a global organization.

Benefits

Comprehensive Benefits Package

401(k) with Company Match

Tuition Reimbursement

Community Engagement Opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven experience in technical training and writing in customer-facing roles.

Responsibilities

• Conduct onsite training sessions for customers on data center products.
• Develop training materials and provide technical writing support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

• Salary up to $169,300
• Opportunity for career advancement and growth within a global organization
• Work remotely from a home office
• Comprehensive benefits package, including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
• Commitment to community engagement and support for philanthropic activities
• Dynamic and innovative work environment focused on employee well-being and development

What to Expect (Job Responsibilities):

• Conduct onsite training sessions for key customers on data center products
• Develop and deliver training materials, including manuals and hands-on demonstrations
• Provide technical writing and mentorship to customers during installation and maintenance
• Collaborate with sales and customer service teams to customize training programs
• Collect and analyze customer feedback to enhance training effectiveness

What is Required (Qualifications):

• Bachelor's degree in a related field or equivalent work experience
• Proven experience in technical training and technical writing in a customer-facing role
• Excellent communication, presentation, and problem-solving skills
• Ability to work independently and manage multiple training sessions
• Willingness to travel 10-50% to customer locations; valid driver's license required

How to Stand Out (Preferred Qualifications):

• Experience in the electrical solutions industry
• Familiarity with data center operations and products
• Strong organizational skills and attention to detail
• Background in instructional design or curriculum development
• Knowledge of adult learning principles and training methodologies