Services Trainer & Technical Writer - Data Center Solutions

nVent; Newark (NJ); Remote; USD 120,000 - 170,000; Full time

Job summary

An innovative and collaborative company is seeking a skilled Technical Trainer to enhance customer understanding of data center products. This role offers the flexibility of remote work while allowing you to conduct training sessions and develop impactful training materials. You will collaborate with sales and customer service teams to tailor training programs to meet customer needs, ensuring a high level of satisfaction. With a commitment to career advancement and a comprehensive benefits package, this opportunity is perfect for those looking to grow within a global organization. If you are passionate about education and technology, this position is a great fit for you.

Benefits

Comprehensive benefits package

401(k) plan

Stock purchase plan

Flexible work environment

Community engagement opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Validated experience in technical training and writing is essential.

Responsibilities

• Conduct training sessions on data center products for customers.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions and Protection

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a global organization
3. Work remotely from a home office, providing flexibility
4. Comprehensive benefits package including medical, dental, vision, 401(k), and stock purchase plan
5. Commitment to community engagement and support for philanthropic activities
6. Innovative and collaborative work culture that values integrity and customer focus

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Experience with data center products or related electrical solutions
2. Familiarity with customer training program development and execution
3. Strong organizational skills and attention to detail
4. Ability to adapt training materials based on customer feedback and needs
5. Previous experience in a remote work environment