Services Trainer & Technical Writer - Data Center Solutions

nVent; Lakewood Township (NJ); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dedicated professional to provide technical training and support for data center products. This role offers the flexibility of working 100% remotely while engaging with customers to enhance their understanding of installation and maintenance processes. You will develop customized training materials and collaborate with sales teams to address customer needs. The organization is committed to employee well-being and offers a comprehensive benefits package, making it a great opportunity for those looking to advance their careers in a dynamic environment. If you thrive in a supportive and innovative workplace, this position is perfect for you.

Benefits

Comprehensive Benefits Package

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Opportunity for Career Advancement

Engaging Work Environment

Community Involvement Opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing preferred.

Responsibilities

• Conduct training sessions on data center product installation and maintenance.
• Develop training materials and provide customer support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions and Protection

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work 100% remotely from a home office
4. Comprehensive benefits package including medical, dental, vision, and 401(k) with company match
5. Commitment to community involvement and support for philanthropic activities
6. Engaging and innovative work environment with a focus on employee well-being

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry or related technical field
2. Familiarity with data center products and their applications
3. Strong organizational skills and attention to detail
4. Previous experience in a remote work environment
5. Additional certifications in training or technical writing