Services Trainer & Technical Writer - Data Center Solutions

nVent; Glendale (WI); Remote; USD 130,000 - 170,000; Full time

Job summary

An innovative electrical solutions provider is seeking a dynamic individual for a fully remote training role. This position involves conducting training sessions on data center products, developing engaging training materials, and providing technical support to customers. With a strong commitment to employee well-being and community engagement, this organization offers a comprehensive benefits package and opportunities for career advancement. If you are passionate about education and technology and thrive in a collaborative environment, this is the perfect opportunity for you to make a significant impact.

Benefits

Comprehensive benefits package

Flexible work from home

Opportunity for career advancement

Commitment to community engagement

Qualifications

• Bachelor's degree or equivalent experience required.
• Validated experience in technical training and writing preferred.

Responsibilities

• Conduct training sessions on data center products for key customers.
• Develop training materials and provide technical support during installations.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a global organization
3. Fully remote position with flexibility to work from home
4. Comprehensive benefits package including medical, dental, vision, and retirement plans
5. Commitment to community engagement and support for philanthropic activities
6. Innovative and collaborative work environment focused on employee well-being

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center products and technologies
3. Demonstrated ability to create engaging training content
4. Previous experience working in a remote environment
5. Knowledge of adult learning principles and instructional design