Services Trainer & Technical Writer - Data Center Solutions

nVent; Burlington (VT); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead training initiatives for data center products. This role offers the unique opportunity to work remotely while making a significant impact through innovative electrical solutions. You will be responsible for conducting training sessions, developing materials, and collaborating with diverse teams to enhance customer experiences. With a strong focus on career advancement and a supportive corporate culture, this position is perfect for someone eager to grow within a global organization. Join a team that values community engagement and employee well-being, and help shape the future of electrical solutions.

Benefits

Comprehensive benefits package

401(k) with company match

Flexible work hours

Supportive corporate culture

Opportunity for career advancement

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing is essential.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Interpersonal Skills

Education

Bachelor's degree in a related field

Tools

Remote Training Technologies

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office with flexibility
4. Comprehensive benefits package including medical, dental, vision, and a 401(k) with company match
5. Supportive corporate culture focused on community engagement and employee well-being
6. Chance to make a positive impact through innovative electrical solutions

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry or a related field
2. Familiarity with data center products and their applications
3. Proven track record of developing effective training programs
4. Strong interpersonal skills and the ability to work collaboratively with diverse teams
5. Experience with remote training technologies and platforms