Services Technician Sr POC Team

Insight Enterprises; Fort Worth (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Insight Enterprises in Fort Worth, TX is seeking a Services Technician Sr to install, test, and service hardware and software onsite. You will document service calls for billing and manage returns, while supporting clients and internal teammates on site.

The role requires a BA/BS or 3-4 years-related experience, LAN/WAN and Windows OS knowledge, plus forklift certification is a plus. Growth opportunities and a people-first culture are emphasized.

Qualifications

• Bachelor's degree (BA/BS) or 3-4 years related experience.
• Experience with LANs, WANs, PCs, messaging and server software.
• Working knowledge of major desktop OS (Windows 2000/NT/XP).
• High level of technical proficiency with microcomputer products.
• Forklift certification is a plus.

Responsibilities

• Install and test system hardware at customer site, including setup and diagnostics.
• Complete documentation for each service call for accurate billing and returns.
• Diagnose and resolve software configuration problems and hardware issues.
• Install, test, and configure network equipment (switches, routers, firewalls, VPN).

Skills

LANs/WANs

PCs

Windows OS

Networking basics

Documentation

Education

Bachelor's degree (BA/BS) or equivalent experience

Tools

Forklift certification

Job description

Requisition Number: 106788Services Technician SrLocation: This role is fully onsite in our Fort Worth, TX office.Shift: 8:00am - 4:30pm CSTPay: $28/hrInsight at a Glance14,000+ engaged teammates globally$8.2 billion in revenue in 2025Certified as a Great Place to work in 9 Countries in 2025Fortune 500 Company (No. 447) in 2025Received 25+ industry and partner awards in the past year$1.4M+ total charitable contributions in 2024 by Insight globallyNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.About the roleAs a Services Technician Sr, perform installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration; voice, video and data cabling systems; and networks. We will count on you to serve both internal Insight teammates, as well as clients on site. Along the way, you will get to:Install and test system hardware at customer site. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions.Completes all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, preparing defective products or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.Resolve software configuration problems and diagnose hardware problems at the workstation level.Installs, tests, and configures network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.What we’re looking for:Bachelor's degree (BA/BS) from four-year College or university or 3-4 years related experience and/or training; or equivalent combination of education and experience.LANs, WANs, Personal Computers, messaging and server software applications experience required.High level of technical proficiency in microcomputer product areas a must.Familiarity with large account environments and protocol required.Working knowledge in major desktop operating systems (Windows 2000, Windows NT and Windows XP Workstation).Possession a valid forklift certification a plusBe AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.Join us today, your ambITious journey starts here.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.Posting Notes: Fort Worth || Texas (US-TX) || United States (US) || Distribution Center || None || US - Fort Worth, TX ||