Services Technician Day Shift

Insight Enterprises, Inc.; Hanover Park (IL); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Services Technician to join their team in Hanover Park, IL. This role involves configuring and servicing IT devices, ensuring quality control, and managing resources efficiently. The company values a people-first approach, offering a supportive environment where teammates can thrive. With opportunities for professional growth and a commitment to diversity, this position is perfect for those looking to make a meaningful impact in the tech industry. Join a team that prioritizes your development and values your contributions!

Benefits

Medical Benefits

Retirement Plans

Diverse Teammate Resource Groups

Qualifications

• Bachelor's degree or 2 years related experience required.
• Extensive knowledge of Windows OS and imaging software.
• A+ certification and vendor hardware certification needed.

Responsibilities

• Perform configuration, modification, repair, and testing on IT devices.
• Identify and troubleshoot system hardware problems.
• Provide Labs Management with productivity reports.

Skills

Troubleshooting

Configuration

Time Management

Basic Scripting

Windows OS

Vendor Diagnostics

Quality Control

Education

Bachelor's Degree

A+ Certification

Tools

SAP

Excel

Ghost

MDT

SCCM

Job description

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Hanover Park, IL, US

Requisition Number: 100709

Location: You will have the opportunity to work onsite in Hanover Park, IL

Hours: 7:30 am- 4 pm Tuesday - Saturday

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Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

What to Expect

We are legendary for taking care of our teammates. We want our teammates to enjoy a diverse and meaningful experience in the workplace, knowing that what you do makes a difference! Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging. Temporary teammates can also expect medical benefits, which includes sick time after 90 days and access to our retirement plans

About the role

The Services Technician performs configuration, modification, repair, testing and/or servicing on IT devices, including, but not limited to: hardware and peripherals and software configuration. Along the way, you will get to:

• Deploy images and customize software based on provided work instructions.
• Identify and troubleshoot system hardware problems.
• Perform Quality Control inspections.
• Provide Labs Management with reports that include daily and/or weekly productivity.
• Time management skills to ensure the efficient utilization of Insight resources including parts, tools, inventory, own time, etc.
• Ability to navigate through SAP and Excel software used for order processing.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience. PC’s, messaging and server software applications experience required. LAN/WAN, and ability to automate tasks using basic scripting techniques a plus.
• Extensive knowledge of Windows operating systems, vendor diagnostics, imaging software such as Ghost, MDT, or SCCM.
• Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.
• Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes) as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba).
• A+ certification and at least one vendor hardware certification required. Minimum of one (1) year bench and/or on-site service technical experience.

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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