Desktop Service Technician- Houston, TX

Insight Enterprises; Houston (TX); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Flexible work location

Job summary

Insight is hiring a Services Technician for an onsite role in Houston, TX. You will image devices, perform break‑fix repairs, manage tickets, document notes, and escalate as needed to meet SLA.

The ideal candidate has 5+ years of experience, can lift 50 pounds, and can repair laptops/desktops including batteries and screens. ServiceNow experience and solid PC troubleshooting are required, with a strong culture of growth.

Qualifications

• Minimum 5 years’ experience in IT support or field service.
• Ability to lift 50 pounds and perform hardware repairs.
• Experience with ServiceNow ticketing and asset management.
• Proficient PC troubleshooting for laptops and desktops.

Responsibilities

• Imaging of laptop and desktop devices.
• Break-fix repair as needed.
• Ticket queue management and timely closure with notes.
• Ticket notation using provided templates.
• Ticket assignment notes and re‑assignment reasoning.
• Follow escalation paths and SLA requirements.
• Stockroom repair and ensuring devices are operational.
• Asset management updates and data certifications.
• Parts ordering and return of warranty parts.
• Coordinate disposal of equipment.

Skills

5+ years experience

Lift 50 pounds

ServiceNow

Laptop & desktop repair

PC troubleshooting

Independent work

Tools

ServiceNow

Job description

Requisition Number: 106012Services TechnicianLocation:This role is an onsite work opportunity in Houston, TXSalary: Up to $35/hour depending on experienceInsight at a Glance14,000+ engaged teammates globally$8.2 billion in revenue in 2025Certified as a Great Place to work in 9 Countries in 2025Fortune 500 Company (No. 447) in 2025Received 25+ industry and partner awards in the past year$1.4M+ total charitable contributions in 2024 by Insight globallyNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.About the roleKey responsibilities include:Imaging of laptop and desktop devicesPerform break-fix repair as needed.Ticket queue managements – Technicians are expected to manage their ticket queue and coordinate work accordingly, and close tickets on a timely manner with proper notes.Ticket notation – Technicians are expected to note their tickets utilizing the note template provided.Ticket Assignment – IF a ticket needs re-assignment, technicians are to enter notes accordingly and/or reason for re-assignment.Escalation – Technicians are to use escalation paths set by Insight and client.Stockroom Repair – Technicians are responsible for the Stockroom Repair service level agreement (SLA). Repairs are completed once the machine is in full operational order and has a valid base image.Asset Management – Technicians are responsible for following Asset Management protocols and deliverables. Failure to comply will result in client penalties and performance evaluations.Updating Asset – Asset dispositions are to be updated the day the equipment is being processed.Data Certification – Technicians will complete data certifications, and any discrepancies will be reviewed and will apply actions to mitigate discrepancies and the reason for such discrepancies.Parts Ordering – Technicians are responsible for ordering parts and return of warranty parts accordingly. Failure to return parts on time will result in performance evaluation.Disposal – Technicians are responsible for coordinating and providing accurate data of disposal items.Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.What we’re looking for:Minimum 5 years’ experienceAbility to lift 50 pounds without restrictionsService Now experienceAble to repair laptop and desktop units.Including: batteries, screen repair, motherboards, etc.Ability to work independently.General PC troubleshooting skills.What you can expectWe’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.Join us today, your ambITious journey starts here.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.Posting Notes: Houston || Texas (US-TX) || United States (US) || IT Infrastructure & Support || None || US - Houston, TX ||