Services Operations Specialist

ISU Research Park; Ames, Northern (IA, KY); Hybrid; USD 65,000 - 90,000; Part time

Job summary

Siemens Digital Industries Software is seeking a Services Operations Specialist to support the Americas GCO services team in end-to-end contractual lifecycle management. You will collaborate with Engagement Managers, Project Managers, and other stakeholders to ensure accurate execution of services projects from initiation through completion.

Qualifications include a university degree, data analysis skills, and the ability to work independently in a fast-paced, hybrid environment with occasional

Qualifications

• University degree or business administration qualifications.
• Proven data analysis skills and ability to interpret complex data sets.
• Attention to detail and problem-solving abilities.
• Ability to work independently and in a team in a fast-paced environment.

Responsibilities

• Serve as a point of contact across multiple teams for end-to-end services lifecycle.
• Validate and review statements of work, budgets, and estimates.
• Assist in billing and financial management of service delivery projects.
• Support project managers and engagement managers in service operations.
• Collaborate with finance, procurement, and order management to ensure accuracy.

Skills

Data analysis

Attention to detail

Independent worker

Communication

Microsoft Office Suite

Education

University degree or business administrationQualifications

Tools

Microsoft Office Suite

Job description

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Position Overview

The DI SW Americas Customer Outcomes team is seeking a Services Operations Specialist to join the Services Business Operations team. This role will support the Americas GCO services team in the end-to-end services contractual lifecycle across the services portfolio. You will act as a critical point of contact across multiple teams, ensuring seamless operations and accurate execution of services projects from initiation through completion.

Key Responsibilities

Act as a point of contact for Engagement Managers, Project Managers, Resource Managers, Services Business Managers, Service Delivery Resources, Finance, Legal, Global Order Management, Procurement, Accounts Receivable, and Credit and Collections

Work under light supervision to support Consulting and Learning Services Opportunities and Projects

Check the quality of Services Bids submitted for internal review, including reviewing customer statements of work as well as estimates and budgets

Validate new projects and/or budgets based on completed contracts and customer purchase orders

Accurately complete billing for services delivery projects throughout the project lifecycle per customer and Siemens requirements

Support services project managers in the financial management of their projects

Qualifications

University degree or relevant business administration qualifications

Proven data analysis skills, including the ability to interpret complex data sets and generate actionable insights

Proven attention to detail, accuracy, and problem-solving skills

Ability to work independently on certain projects as well as collaboratively and communicate optimally with others

Ability to work in a fast-paced environment and prioritize tasks optimally

Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, SharePoint, Teams, etc.)

3-4 years' experience in a business operations-related role desirable

Experience in a multinational company environment desirable

Ability to work in a remote/hybrid environment with occasional travel for meetings or training sessions