Services Operations Specialist

Siemens AG; Livonia (MI); Hybrid; USD 58,000 - 105,000; Full time

Job summary

Siemens AG in the United States is seeking a Services Operations Specialist to support the end-to-end lifecycle of services projects within the Americas GCO. You will act as a critical contact across multiple teams to ensure accurate execution from initiation through completion.

The role requires strong data analysis, attention to detail, and the ability to work both independently and collaboratively in a hybrid, remote-friendly environment with occasional travel.

Qualifications

• University degree or relevant business administration qualifications.
• Proven data analysis skills, including the ability to interpret complex data sets and generate actionable insights.
• Proven attention to detail, accuracy, and problem-solving skills.
• Ability to work independently on certain projects as well as collaboratively and communicate optimally with others.
• Ability to work in a fast-paced environment and prioritize tasks optimally.
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, SharePoint, Teams, etc.).
• 3-4 years' experience in a business operations-related role desirable.
• Experience in a multinational company environment desirable.
• Ability to work in a remote/hybrid environment with occasional travel for meetings or training sessions.

Responsibilities

• Act as a point of contact for Engagement Managers, Project Managers, Resource Managers, Services Business Managers, Service Delivery Resources, Finance, Legal, Global Order Management, Procurement, Accounts Receivable, and Credit and Collections
• Work under light supervision to support Consulting and Learning Services Opportunities and Projects
• Check the quality of Services Bids submitted for internal review, including reviewing customer statements of work as well as estimates and budgets
• Validate new projects and/or budgets based on completed contracts and customer purchase orders
• Accurately complete billing for services delivery projects throughout the project lifecycle per customer and Siemens requirements
• Support services project managers in the financial management of their projects

Skills

Data analysis

Attention to detail

Problem solving

Independent and collaborative work

Prioritization

Communication

MS Office proficiency

Education

University degree

Tools

Microsoft Office Suite

Job description

Job Family: Software

Req ID: 518778

Company Overview

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Position Overview

The DI SW Americas Customer Outcomes team is seeking a Services Operations Specialist to join the Services Business Operations team. This role will support the Americas GCO services team in the end-to-end services contractual lifecycle across the services portfolio. You will act as a critical point of contact across multiple teams, ensuring seamless operations and accurate execution of services projects from initiation through completion.

Key Responsibilities

• Act as a point of contact for Engagement Managers, Project Managers, Resource Managers, Services Business Managers, Service Delivery Resources, Finance, Legal, Global Order Management, Procurement, Accounts Receivable, and Credit and Collections




• Work under light supervision to support Consulting and Learning Services Opportunities and Projects




• Check the quality of Services Bids submitted for internal review, including reviewing customer statements of work as well as estimates and budgets




• Validate new projects and/or budgets based on completed contracts and customer purchase orders




• Accurately complete billing for services delivery projects throughout the project lifecycle per customer and Siemens requirements




• Support services project managers in the financial management of their projects

Qualifications

• University degree or relevant business administration qualifications




• Proven data analysis skills, including the ability to interpret complex data sets and generate actionable insights




• Proven attention to detail, accuracy, and problem-solving skills




• Ability to work independently on certain projects as well as collaboratively and communicate optimally with others




• Ability to work in a fast-paced environment and prioritize tasks optimally




• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, SharePoint, Teams, etc.)




• 3-4 years' experience in a business operations-related role desirable




• Experience in a multinational company environment desirable




• Ability to work in a remote/hybrid environment with occasional travel for meetings or training sessions

Why Us

We are Siemens: At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world. You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow!

Our Benefits & Rewards

The salary range for this position is USD 58,300 to USD 105,000 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: Siemens Digital Industries Software Jobs

Equal Opportunity

We value equal opportunities. At Siemens, we believe people who've had real experiences dealing with being different will excel as leaders. Let's foster a culture of creativity and innovation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Siemens Software. Transform the Everyday

#LI-PLM

#LI-HYBRID

Organization: Digital Industries

Job Type: Full-time

Category: Sales