Services Operations Analyst

ePlus inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Services Operations Analyst to enhance their Annuity Services Business Development Team. This remote role involves supporting sales motions, preparing customer-facing documents, and ensuring compliance with company policies. You will manage contract processes, collaborate with various teams, and drive efficiency improvements. If you have a knack for technical writing, contract management, and a passion for facilitating successful deals, this opportunity is perfect for you. Join a company that values teamwork and diversity, and make a positive impact on their operations while enjoying a competitive salary and benefits.

Benefits

401(k) eligibility

Paid time off

Medical benefits

Discretionary bonuses

Qualifications

• Experience managing end-to-end contract processes.
• Strong technical writing capabilities for proposals and white papers.

Responsibilities

• Support Business Development team throughout the deal lifecycle.
• Act as SME for quoting, pricing, and deal flow.

Skills

Contract Management

Technical Writing

Proposal Development

Pricing Estimates

Attention to Detail

Communication Skills

Education

Bachelor’s degree in Communications or Technical Discipline

Tools

Conga Contracts

Job description

Overview

*Remote Opportunity - Candidates MUST BE geographically located within the contiguous United States*

As a Services Operations Analyst, you will help accelerate revenue growth of our Annuity Services Business Development Team by supporting our sales motion to create quality deals. You will prepare and review documents such as Annuity Services contracts, Customer facing proposals, and sub-contractor scope of works. You will also obtain and review pricing, ensure proper approvals are obtained, and usher the deal through the contracts phase.

YOUR IMPACT

The essential functions of this position include:

• Support the Business Development team throughout the deal lifecycle, from proposal to closing.

• Act as Subject Matter Expert (SME) for quoting, pricing, deal flow, and order processing for the Business Development organization.
• Manage and own assigned Conga matters during approval process to ensure all fields are accurate to expedite the final booking process.
• Review deal proposals to ensure compliance with company policies and financial targets
• Prepare customer-facing documents, including quotes and contracts
• Foster and maintain strong working relationships with critical business partners (e.g. Contracts Team, Business Development, Annuity Services, etc.) expedite the review and approval process.
• Identify opportunities to streamline deal desk processes and improve efficiency.
• Drive system and process enhancements to improve the team’s scalability and efficiency
• Provide consultative guidance to Business Development reps regarding deal structure and pricing along with assisting in the creation of quotes within the pricing tool and contracts within Conga.
• Make adjustments to quote / contract templates to suit customer-specific requirements and maintain alignment with company policies.
• Interact with the Business Development Team to ensure pricing guidelines are followed; respectfully manage or escalate requests that fall outside of established policies.
• Collaborate with the Billing Team to ensure all contracts are formatted to facilitate a seamless transition to the invoicing stage, minimizing delays and errors.
• Work closely with the Legal Department to review and amend Terms and Conditions, and adjust contractual language as needed to comply with customer and partnership agreements
• Analyze, prioritize, and assess customer requirements and issues
• Identify lessons learned and adapt capture techniques, strategy, and actions for future opportunities

QUALIFICATIONS

• Bachelor’s degree in a communications or technical discipline, or equivalent experience
• Demonstrated ability to conceptualize a vision for winning, to develop a capture plan that implements the vision and translates into win themes, to adjust the vision as the procurement unfolds, and to focus and manage the capture activities and team (internal and external) to achieve the vision through final proposal submission and assist in preparing the execution team to perform quickly post award
• Proven experience managing end-to-end contract processes, including review and approval workflows and cross-functional coordination.
• Extensive experiences with the conventions of form, structure, and notation of technical writing
• Prior experience with facilitating meetings (e.g., solutioning, capture, planning, gate reviews, briefings) with a variety of stakeholders (e.g., customers, executives, management, delivery teams, subject matter experts, contracts, finance, account managers)
• Ability to create pricing estimates, LOEs, and org charts for complex technical proposals
• Demonstrated professional and technical writing capabilities (e.g., white papers, RFI responses, other proposal artifacts as assigned)
• Strong attention to detail
• Excellent writing and presentation skills

Greatly Preferred Experience:

• Familiarity with Conga Contracts software
• Previous sales support experience

POSITION SPECIFICS

The base salary range for this position at commencement of employment is expected to be between $60,000 and $80,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Notice to Recruiting Agencies:ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property, and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

CORPORATE VALUES

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

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