Operations Analyst

Russell Tobin; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative online food ordering platform is seeking a Menu Operations Associate to enhance menu quality and streamline operations. This role involves collaborating with cross-functional teams to improve menu data and implement updates, ensuring a seamless experience for customers and merchants. The ideal candidate will be detail-oriented and tech-savvy, with strong skills in SQL and data-driven reporting. Join a dynamic team and contribute to enhancing the digital marketplace while enjoying flexible hours and comprehensive benefits.

Benefits

Comprehensive healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee assistance program

Identity theft protection

Legal support

Auto and home insurance

Pet insurance

Employee discounts

Qualifications

• Detail-oriented and tech-savvy with a focus on menu UI initiatives.
• Experience in operations, data analysis, or product support preferred.

Responsibilities

• Analyze and report on menu item quality metrics and data.
• Collaborate with stakeholders to improve menu data and user experiences.

Skills

SQL

Data-driven reporting

Attention to detail

Collaboration tools (Slack, Zoom, Google Sheets)

Communication skills

Time management

Adaptability in tech-enabled environments

Education

Bachelor’s degree or equivalent work experience

Tools

Slack

Zoom

Google Sheets

Job description

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This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$44.66/hr - $47.85/hr

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Russell Tobin's client, an online food ordering and delivery platform, is hiring an Operations Analyst in New York (Fully Remote)

Position Title: Menu Operations Associate

Location: New York, United States (Fully Remote)

Duration: 03+ Months with the Potential to extend

Pay Rate: $44.66 - $47.85 per hour on W2

Schedule: 20–40 hours per week, flexible based on business needs

Job Description

We are seeking a detail-oriented and tech-savvy Menu Operations Associate to support menu UI initiatives and item quality across a dynamic digital marketplace. This role involves working with cross-functional teams to improve menu data, implement scalable updates, and support strategic enhancements to customer and merchant experiences.

Key Responsibilities

• Analyze and report on menu item quality metrics and current menu data
• Enhance restaurant menu listings by adding metadata and tags
• Execute bulk updates to menu items, including photos and descriptions
• Collaborate with cross-functional stakeholders to align with best practices
• Track performance metrics such as sales volume, GMV, and attachment rates
• Conduct interviews with merchants and customers to gather user insights
• Handle ad hoc menu update requests in line with business goals
• Develop educational materials for new menu features (e.g., pitch decks)
• Identify opportunities to streamline and optimize operational processes

Skills & Qualifications

• Proficient in SQL and data-driven reporting
• Strong attention to detail and ability to execute multi-step processes accurately
• Comfortable using collaboration tools such as Slack, Zoom, and Google Sheets
• Excellent communication and time management skills
• Ability to work independently and manage tasks across various workstreams
• Quick learner and adaptable in a tech-enabled environment

Education:

• Bachelor’s degree or equivalent work experience preferred
• Background in operations, data analysis, or product support is a plus

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Food and Beverage Services, Mobile Food Services, and Accommodation and Food Services

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