Services Manager (SD)

Service Corp. International; Denver (CO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Bonus potential

Health plans

401(k) with match

Paid time off

Cell phone reimbursement

Tuition reimbursement

Career path development

Work-Life balance

Holiday closures

Job summary

Neptune Society in Kennewick, WA is seeking a Services Manager to deliver the highest quality services to families, manage day-to-day operations, and drive location growth. You will lead a team dedicated to compassionate service and regulatory compliance.

You’ll recruit and train staff, collaborate with community partners, and uphold company policies while expanding the location’s business and controlling costs to meet annual goals.

Qualifications

• Positive, results-oriented manager who leads team members to provide exceptional customer service.
• Strong sense of teamwork, respect, trust, and communication.
• High ethical and moral standards.
• Committed to overseeing one’s own location.
• Demonstrated ability to build community relations to expand the location’s business.

Responsibilities

• Provide the highest quality services and products
• Direct and control the operational activities of the location
• Expand the location’s business and manage costs to achieve annual financial and marketing goals
• Select, train, and motivate location staff to achieve service excellence
• Participate in community as part of local promotional efforts
• Ensure the location’s operating practices comply with appropriate regulations and company policies

Skills

Team leadership

Customer service

Communication

Community relations

Job description

About Neptune Society

Neptune Society is the largest provider of affordable cremation services in the nation. For more than 50 years, our experienced team has assisted families in carrying out their final wishes with dignity, care, and respect.

Benefits

• Generous compensation package, including base salary and bonus potential
• Competitive health and wellness plans (medical, dental, vision, etc.)
• 401(k) with company match
• Paid Time Off (Vacation, Sick, Holiday, and Personal time)
• Cell phone reimbursement
• Job‑related training, tuition reimbursement, and career path development
• Company discounts and more
• Work/Life balance
• Typical Monday–Friday schedule, 8:30AM to 5:00PM
• Closed on major holidays

Job Summary

Services Manager responsible for delivering the highest quality service to families, managing day-to-day operations, and stimulating business growth. The manager focuses on serving families and developing their team rather than solely managing budgets and expenses.

Key Responsibilities

• Provide the highest quality services and products
• Direct and control the operational activities of the location
• Expand the location’s business and manage costs to achieve annual financial and marketing goals
• Select, train, and motivate location staff to achieve service excellence
• Participate in community as part of local promotional efforts
• Ensure the location’s operating practices comply with appropriate regulations and company policies

Qualifications

• Positive, results‑oriented manager who leads team members to provide exceptional customer service
• Strong sense of teamwork, respect, trust, and communication
• High ethical and moral standards
• Committed to overseeing one’s own location
• Demonstrated ability to build community relations to expand the location’s business
• Salary range: $65,000 – $75,000

Location

Kennewick, Washington 99338