Services Manager Onsite in Fort Worth

Insight Technology; Fort Worth (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic leader to guide a team in Fort Worth. This role involves developing services, enhancing customer relationships, and driving project efficiencies. With a focus on leadership and communication, you will empower your team while fostering partnerships to promote the company's capabilities. The organization values a people-first approach, offering opportunities for professional growth and a meaningful work-life balance. If you are ambitious and eager to make an impact, this is the perfect opportunity for you to thrive in a supportive environment.

Benefits

Freedom to work from another location for up to 30 consecutive days

Community engagement opportunities

Qualifications

• 8+ years of leadership experience in a technical or managed services environment.
• Strong communication and presentation skills across various audiences.

Responsibilities

• Lead and develop a team of Services Supervisors and Technicians.
• Drive project delivery and business efficiencies.
• Establish partnerships to promote capabilities and expertise.

Skills

Leadership

Communication Skills

Presentation Skills

Strategic Articulation

Technical Team Management

Education

Bachelor's Degree in Technical or Business Discipline

Job description

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Ft Worth, TX, US

Requisition Number: 98915

Location: This is a fully onsite position at our Fort Worth facility.

Monday- Friday 11 am- 7 pm

Insight at a Glance

• 14,000+ engaged teammates globally
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

Key Responsibilities:

• Lead and develop a team of Services Supervisors and dotted lined to Configuration and Apprentice Technicians.
• Establish relationships with customer sales teams and pre-sales technical resources.
• Establish partnerships with various outside entities to evangelize our capabilities and expertise both within and outside of Insight.
• Support sales teams by updating and delivering on Managed Services SLA.
• Drive project delivery and business efficiencies.
• Develop new service offerings or methodologies to meet specific needs of the market or a client.
• Assess business opportunity and technical innovations.
• Conduct frequent 1:1s with teammates to establish a constant feedback loop.
• Motivate and recognize your teammates.
• Financial tracking for business you are responsible for.
• Drive various forms of business communications and documents such as presentations, white papers, case studies, etc.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• 8+ years of experience in leadership roles.
• Experience leading a technical team with a strong preference to those who have led teams in a managed services business.
• Bachelor's degree in a technical or business discipline, or demonstrated performance in a technical work environment.
• Excellent communication, presentation, and strategy articulation skills across various audiences.
• Willingness to travel. (Typical travel is under 20% and closer to 5%.)
• Active DoD security clearance a plus.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight.