Services Key Account Manager - Data Center Solutions

nVent; Washington (District of Columbia); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is looking for a Services Key Account Manager to enhance client relationships within the data center sector. This pivotal role involves ensuring high-quality service delivery while identifying growth opportunities through collaboration and strategic planning. The ideal candidate will leverage their expertise in account management and problem-solving to foster strong customer relationships and drive business success. With a commitment to innovation and sustainability, this company offers a dynamic work environment where your contributions will make a significant impact.

Benefits

Health Plans

Retirement Options

Tuition Reimbursement

Diversity and Community Engagement Programs

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in key account management and technical projects preferred.

Responsibilities

• Serve as the main contact for key data center clients.
• Develop strategies for account growth and retention.

Skills

Key Account Management

Customer Relationship Management

Negotiation Skills

Problem-Solving Skills

Multitasking

Presentation Skills

Education

Bachelor's Degree

Tools

Project Management Tools

Job description

Services Key Account Manager - Data Center Solutions

Join to apply for the Services Key Account Manager - Data Center Solutions role at nVent.

Position Overview

We are seeking a Services Key Account Manager to oversee data center client relationships, ensure high-quality service delivery, and identify growth opportunities. This role involves collaborating with internal teams, negotiating service agreements, and developing strategic account plans.

Responsibilities

1. Serve as the main contact for key data center clients regarding service-related matters.
2. Develop and maintain positive customer relationships to understand their needs.
3. Ensure timely and high-quality service delivery.
4. Collaborate internally to resolve issues and improve services.
5. Identify upselling and cross-selling opportunities.
6. Conduct business reviews and provide performance insights.
7. Negotiate service agreements and renewals.
8. Monitor customer satisfaction and implement improvements.
9. Develop strategies for account growth and retention.
10. Stay informed on industry trends and competitors.
11. Act as liaison between nVent and key data center accounts.
12. Develop business strategies benefiting both the company and clients.
13. Manage large, sophisticated accounts globally.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in key account management, training, and technical projects preferred.
• Remote work capability with 25% travel, mainly in the US; valid driver’s license required.
• Knowledge of program/project management preferred.
• Strong multitasking, presentation, and problem-solving skills.

Company Overview

nVent is a global provider of electrical connection and protection solutions, committed to innovation, safety, and sustainability. With a history spanning over 100 years, our brands include nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF, and TRACHTE. Our headquarters are in London, with a management office in Minneapolis.

Benefits and Culture

We offer comprehensive benefits, including health plans, retirement options, tuition reimbursement, and a commitment to diversity and community engagement. Our core values emphasize innovation, integrity, customer focus, respect, optimism, and accountability.