Services Key Account Manager - Data Center Solutions

nVent; Pittsburgh (Allegheny County); Remote; USD 105,000 - 234,000; Full time

Job summary

An established industry player is seeking a Services Key Account Manager to drive success in data center solutions. This role emphasizes building strong relationships with key clients, ensuring high-quality service delivery, and identifying growth opportunities. The ideal candidate will possess a Bachelor's degree and experience in account management, with a knack for multitasking and strategic planning. Join a global organization committed to innovation and community engagement, offering a competitive salary and comprehensive benefits. If you're ready to make an impact in the electrical solutions space, this opportunity is for you.

Benefits

Comprehensive Health Plans

Retirement Options

Employee Well-Being Support

Education Assistance

Family Support Programs

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in training and key account management preferred.

Responsibilities

• Serve as the main contact for key data center clients regarding services.
• Develop and maintain positive customer relationships to understand their needs.

Skills

Key Account Management

Technical Project Management

Customer Relationship Management

Presentation Skills

Multitasking

Education

Bachelor's Degree

Tools

Program Management Tools

Job description

Services Key Account Manager - Data Center Solutions

Join to apply for the Services Key Account Manager - Data Center Solutions role at nVent.

Building a more sustainable and electrified world!

We’re looking for innovative individuals to advance our success and their own. Join an organization committed to a more secure world through inventive electrical solutions.

What You Will Experience In This Position

• Serve as the main contact for key data center clients regarding services.
• Develop and maintain positive customer relationships to understand their needs.
• Ensure timely, high-quality service delivery to key accounts.
• Collaborate with internal teams to resolve issues and improve service quality.
• Identify opportunities for upselling and cross-selling services.
• Conduct business reviews and provide performance insights.
• Negotiate service agreements and renewals.
• Monitor customer satisfaction and implement improvements.
• Develop strategic plans for account growth and retention.
• Stay informed about industry trends and competitors.
• Act as the liaison between nVent and key data center and networking accounts.
• Develop business strategies benefiting both the company and accounts in the DNS space.
• Manage large, sophisticated accounts globally.

You Have

• Bachelor's degree or equivalent experience.
• Experience in training, key account management, and technical project management preferred.
• Remote work capability with 25% travel, mainly in the US; valid driver's license required.
• Knowledge in program/project management preferred.
• Strong multitasking and self-directed work skills.
• Ability to develop solutions with maximum value.
• Effective presentation and proposal skills.
• Professional resolution of quality and delivery concerns.

We Have

• A global organization offering diverse opportunities and impact.
• Leading provider of electrical connection and protection solutions with brands like nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF, and TRACHTE.
• Headquartered in London with a management office in Minneapolis.
• Over 100 years of industry leadership.
• Strong community engagement and philanthropic programs.
• Core values centered on innovation, integrity, customer focus, respect, optimism, and accountability.

Pay Transparency

Pay scale varies by location, ranging from $105,000 to $234,000. Compensation may include incentives based on performance.

Benefits

• Comprehensive health plans, retirement options, and supplemental benefits.
• Support for employee well-being, education, and family needs.