Services Key Account Manager - Data Center Solutions

nVent; Victoria (TX); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join its team, focusing on enhancing customer relationships and ensuring high-quality service delivery. This role involves managing key accounts, collaborating with internal teams, and developing strategic plans to drive account growth. With a commitment to innovation and community support, this position offers a unique opportunity to contribute to impactful work in a global organization known for its electrical connection solutions. If you are passionate about customer success and thrive in a collaborative environment, this role is perfect for you.

Benefits

Comprehensive health plans

Retirement options

Tuition reimbursement

Parental leave

Well-being programs

Qualifications

• Experience in training and managing key accounts.
• Ability to develop solutions with maximum value.

Responsibilities

• Serve as the main point of contact for key data center clients.
• Develop strategic plans for account growth and retention.

Skills

Key Account Management

Technical Project Management

Customer Relationship Management

Presentation Skills

Problem Resolution

Education

Bachelor's degree in a related field

Job description

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

What You Will Experience In This Position

1. Serve as the main point of contact for key data center clients regarding service-related matters.
2. Develop and maintain positive relationships with customers to understand their needs.
3. Ensure timely and high-quality service delivery to key accounts.
4. Collaborate with internal teams to resolve customer issues and improve service quality.
5. Find opportunities for upselling and cross-selling services.
6. Conduct regular business reviews and provide performance insights to clients.
7. Negotiate service agreements and renewals with key customers.
8. Monitor customer satisfaction and implement improvements based on feedback.
9. Develop strategic plans for account growth and retention.
10. Stay informed about industry trends and competitive service offerings.
11. Act as the Professional Services liaison between nVent and assigned key data center and networking (DNS) accounts, ensuring positive relationships and meeting business needs.
12. Develop business strategies that benefit both the company and assigned accounts in the data center (DNS) space.
13. Manage and grow large, sophisticated accounts globally.
14. Note: Although posted to multiple locations, only one hire will be made.

You Have

• Bachelor's degree in a related field or equivalent work experience.
• Experience in training, key account management, and technical project management preferred.
• Ability to work remotely with travel up to 25%, mainly in the US and sometimes globally. A valid driver’s license is required.
• Knowledge in program/project management is preferred.
• Skills in managing multiple tasks/projects and working independently.
• Ability to develop and recommend solutions with maximum value.
• Proficiency in delivering effective presentations and proposals.
• Effective resolution of quality and delivery concerns professionally and promptly.

We Have

• A dynamic global organization offering career growth and impactful work.
• nVent is a leading provider of electrical connection and protection solutions, designing and manufacturing high-performance products to connect and protect sensitive equipment and critical processes worldwide.
• Headquartered in London with a management office in Minneapolis, our brands include nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF, and TRACHTE, with a history spanning over 100 years. More at www.nvent.com.

• Commitment to community support and employee philanthropy through initiatives like nVent in Action.

• Core values emphasizing innovation, integrity, customer focus, respect, optimism, accountability, and employee benefits.

Pay Transparency

Pay scales vary by location, with ranges provided for different regions. Compensation may include bonuses or incentives based on performance.

Benefit Overview

• Comprehensive health plans, retirement options, and supplemental benefits including tuition reimbursement, parental leave, and well-being programs.

At nVent, we value diversity and inclusion, believing that unique perspectives foster growth and innovation.