Services Key Account Manager - Data Center Solutions

nVent; Denver (CO); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead key account management for data center clients. This role emphasizes building strong relationships and ensuring high-quality service delivery. You'll collaborate with various teams to enhance customer satisfaction and drive account growth. With opportunities for career advancement in a global environment, this position offers a chance to make a significant impact while working with innovative electrical solutions. If you are passionate about customer success and thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

401(k) with Company Match

Employee Stock Purchase Plan

Tuition Reimbursement

Parental Leave

Paid Time Off

Well-being Programs

Legal & Identity Theft Protection

Qualifications

• Bachelor's degree or equivalent work experience required.
• Experience in key account management and project management preferred.

Responsibilities

• Serve as the main point of contact for key data center clients.
• Develop and maintain positive relationships with customers.
• Collaborate with internal teams to resolve customer issues.

Skills

Key Account Management

Technical Project Management

Program Management

Presentation Skills

Customer Relationship Management

Education

Bachelor's Degree in Related Field

Job description

We're looking for people who put their innovation to work to advance our success — and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

1. Serve as the main point of contact for key data center clients regarding service-related matters.
2. Develop and maintain positive relationships with customers to understand their needs.
3. Ensure timely and high-quality service delivery to key accounts.
4. Collaborate with internal teams to resolve customer issues and improve service quality.
5. Find opportunities for upselling and cross-selling services.
6. Conduct regular business reviews and provide performance insights to clients.
7. Negotiate service agreements and renewals with key customers.
8. Monitor customer satisfaction and implement improvements based on feedback.
9. Develop strategic plans for account growth and retention.
10. Stay informed about industry trends and competitive service offerings.
11. Act as the Professional Services liaison between nVent and assigned key data center and networking (DNS) accounts, ensuring positive relationships and meeting business needs.
12. Develop business strategies that benefit both the company and the assigned accounts in the data center (DNS) space.
13. Grow and be responsible for large, sophisticated accounts worldwide.
Note: Although posted for multiple locations, only one hire will be made.

YOU HAVE:

• Bachelor's degree in a related field or equivalent work experience.
• Experience in training, key account management, and technical project management is preferred.
• Ability to work remotely from a home office with approximately 25% travel, mainly in the US but sometimes globally. A valid driver’s license is required.
• Knowledge in program/project management is preferred.
• Skills in managing multiple tasks/projects and working independently.
• Ability to develop and recommend solutions with maximum value.
• Strong presentation and proposal delivery skills.
• Effective resolution of quality and delivery concerns professionally and promptly.

WE HAVE:

• A dynamic global environment with diverse operations that will challenge your abilities, offer career growth, and allow you to make an impact.
• nVent is a leading global provider of electrical connection and protection solutions, designing, manufacturing, marketing, installing, and servicing high-performance products that connect and protect sensitive equipment, buildings, and critical processes. Our brands, including nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF, and TRACHTE, are recognized worldwide for quality, reliability, and innovation. Learn more at www.nvent.com.
• Our commitment to strengthening communities through philanthropic activities supported by our employees, including the nVent in Action matching program.
• Core values: Innovation, integrity, customer focus, respect, optimism, accountability.

Benefits:

We offer comprehensive benefits including health plans, a 401(k) with company match, employee stock purchase plan, tuition reimbursement, parental leave, paid time off, well-being programs, and legal & identity theft protection.

At nVent, people are our most valuable asset. We celebrate diversity and inclusion, understanding that authenticity and uniqueness foster growth.