Services Key Account Manager - Data Center Solutions

nVent; San Diego (CA); Remote; USD 105,000 - 234,000; Full time

Job summary

An innovative global organization seeks a dynamic individual to manage key data center accounts and enhance customer relationships. This role involves serving as the primary contact for clients, ensuring high-quality service delivery, and collaborating with internal teams to resolve issues. The ideal candidate will possess a Bachelor's degree and experience in account management, with a focus on customer satisfaction and strategic growth. Join a forward-thinking company that values integrity, innovation, and community support, offering comprehensive benefits and opportunities for career advancement.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Purchase Plans

Tuition Reimbursement

Parental Leave

Paid Time Off

Well-being Programs

Qualifications

• Experience in training and managing key accounts is preferred.
• Ability to develop solutions with maximum value and work independently.

Responsibilities

• Serve as the main contact for key data center clients.
• Develop relationships and ensure timely service delivery.
• Monitor customer satisfaction and implement improvements.

Skills

Key Account Management

Technical Project Management

Presentation Skills

Customer Relationship Management

Problem Solving

Education

Bachelor's Degree in a Related Field

Job description

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

1. Serve as the main point of contact for key data center clients regarding service-related matters.
2. Develop and maintain positive relationships with customers to understand their needs.
3. Ensure timely and high-quality service delivery to key accounts.
4. Collaborate with internal teams to resolve customer issues and improve service quality.
5. Find opportunities for upselling and cross-selling services.
6. Conduct regular business reviews and provide performance insights to clients.
7. Negotiate service agreements and renewals with key customers.
8. Monitor customer satisfaction and implement improvements based on feedback.
9. Develop strategic plans for account growth and retention.
10. Stay informed about industry trends and competitive service offerings.
11. Act as the Professional Services liaison between nVent and assigned key data center and networking (DNS) accounts, ensuring positive relationships and meeting business needs.
12. Develop business strategies that benefit both the company and assigned accounts in the data center (DNS) space.
13. Manage large, sophisticated accounts globally.
14. Note: We are only making one hire, despite posting in multiple locations.

YOU HAVE:

• Bachelor's degree in a related field or equivalent work experience.
• Experience in training, key account management, and technical project management is preferred.
• Ability to work remotely and travel approximately 25%, mainly within the US and occasionally globally. A valid driver's license is required.
• Knowledge of program/project management is preferred.
• Skills in managing multiple tasks/projects and working independently.
• Ability to develop and recommend solutions with maximum value.
• Effective presentation and proposal skills.
• Professionalism in resolving quality and delivery concerns promptly.

WE HAVE:

• A dynamic global organization with diverse operations offering career growth and impactful work.
• nVent is a leading provider of electrical connection and protection solutions, serving critical equipment and systems worldwide. Our brands include nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF, and TRACHTE, with a history spanning over 100 years. Learn more at www.nvent.com.
• Commitment to community support through philanthropic activities and matching programs for employee volunteerism and donations.
• Core values emphasizing innovation, integrity, customer focus, respect, optimism, and accountability.

Benefits:

We offer comprehensive benefits including medical, dental, vision, 401(k), stock purchase plans, tuition reimbursement, parental leave, paid time off, well-being programs, and more.

Our pay scale varies by location, with ranges from $105,000 to $234,000 depending on geographic region. Additional incentives may apply.