Services Engineer II

ADP, Inc.; Phoenix (AZ); On-site; USD 77,000 - 104,000; Full time

Job summary

MicroAge in Phoenix, AZ is seeking a Services Engineer II – Network to support MSP clients with routers, switches and firewalls. You will configure, troubleshoot and document client environments, and work with multiple vendors to keep networks running smoothly.

The role requires 3+ years in network hardware, MSP exposure preferred, and on-call duties. You will join a client-first team, with occasional on-site work 1-2x per week and an emphasis on clear communication and proactive problem solving.

Qualifications

• 3+ years required experience with network router/switch/firewall setup, implementation, and configuration
• 1+ year MSP, or similar client facing industry, experience highly preferred
• The ability to adapt and learn quickly
• Possess the ability and desire to develop relationships with clients and internal staff
• Follow process and identify possible improvements
• Have exceptional written and verbal communication skills

Responsibilities

• Assist with support and configuration of MSP client network equipment
• Contribute to the creation and maintenance of documentation relating to client environments.
• Utilize network monitoring tools and alerting for troubleshooting.
• Assist with professional services network projects
• Effectively work with multiple external clients on various projects, systems, and demands
• Creating and reading network diagrams and other knowledge base documentation
• Troubleshoot networking (route/switch) and firewall issues
• Handle escalations from and provide guidance to other team members
• Drive tickets to closure meeting SLAs and client expectations
• Perform on-call support duties on a rotating basis
• Other duties as deemed necessary by management

Skills

Network routing & switching

Firewall configuration

Customer service

Documentation

On-call support

Tools

Fortinet

Cisco

Cisco Meraki

SonicWALL

Ruckus

Arista

HP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Phoenix, AZ, US

2 days ago Requisition ID: 1030

Salary: $90,000.00 Annually

Services Engineer II – Network/Routers/Switches/Firewalls (MSP)

Salary: Starting at $90,000 Annually

On-call rotation required

Must live in the Greater Phoenix, AZ area and be willing to come into the office 1-2x a week if needed

As a Services Engineer II – Network (MSP), you will…

• Assist with support and configuration of MSP client network equipment
• Contribute to the creation and maintenance of documentation relating to client environments.
• Utilize network monitoring tools and alerting for troubleshooting.
• Assist with professional services network projects
• Effectively work with multiple external clients on various projects, systems, and demands
• Creating and reading network diagrams and other knowledge base documentation
• Troubleshoot networking (route/switch) and firewall issues
• Handle escalations from and provide guidance to other team members
• Drive tickets to closure meeting SLAs and client expectations
• Perform on-call support duties on a rotating basis
• Other duties as deemed necessary by management

Required Knowledge, Skills, and Abilities…

• 3+ years required experience with network router/switch/firewall setup, implementation, and configuration
• 1+ year of MSP, or similar client facing industry, experience highly preferred
• The ability to adapt and learn quickly
• Possess the ability and desire to develop relationships with clients and internal staff
• Follow process and identify possible improvements
• Have exceptional written and verbal communication skills

Here are the Must Have Technical Qualifications…

Experience troubleshooting and configuring firewalls, routers, and switches:

• Fortinet – required
• Cisco and Cisco Meraki – required
• SonicWALL – required
• Ruckus - great to have
• Arista – great to have
• HP - great to have

Knowledge and experience with advanced networking principles.

• VLAN Design and Theory
• Routing Design and Theory
• OSI Model

Passionate about technology and people?

Are you an experienced IT professional that thrives in a client first-environment and can’t stop talking about all things Network? At MicroAge, our Engineers make things happen for our clients and their IT goals—supporting technology initiatives at every stage. We work across a multitude of industries within the SMB sector and beyond and consider our self a high-octane team of A-players. If you’re a proven, experienced IT pro who doesn’t miss the details then let’s talk. MicroAge offers a competitive compensation plan and culture that lets you set and own your goals.