Services Engagement Manager - Quality Cloud

Veeva Systems, Inc.; Philadelphia (Philadelphia County); Remote; USD 85,000 - 170,000; Full time

Job summary

A leading company in industry cloud is seeking a Services Engagement Manager to ensure successful Quality Cloud implementations. This remote role involves close collaboration with sales and services teams, requiring expertise in Life Sciences Quality. The ideal candidate will manage project charters and deliver proposals while maintaining customer satisfaction. This position offers flexibility, competitive compensation, and a commitment to societal benefits as a Public Benefit Corporation.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible PTO

Holidays

Charitable Giving

Qualifications

• 5+ years of experience delivering consulting services, including selling services.
• Direct experience in Life Sciences and/or Quality.

Responsibilities

• Utilize Quality Life Sciences experience to structure implementation approach.
• Develop and deliver Proposals and Statements of Work for Quality implementations.

Skills

Communication

Negotiation

Job description

Services Engagement Manager - Quality Cloud

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

The Services Engagement Manager (SEM) is responsible for setting our Quality Cloud customers up for success and representing the entire value proposition and effort behind a Quality Cloud Implementation. This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.

With a passion for Software Implementation and expertise in Life Sciences Quality Sales, our ideal candidate will structure the right solution, set the right expectations, and identify the appropriate project charter, including staffing, timeframes, and associated costs. RFx Responses, and delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendations and strategic alignment of the team prior to project start.

This is a remote, full-time permanent role with Veeva. It is customer-facing, and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You’ll Do

1. Utilize your Quality Life Sciences experience and Veeva product knowledge to structure the right implementation approach, set expectations, and identify the project charter, including staffing, timeframes, and costs.
2. Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services.
3. Set customer and internal stakeholder expectations correctly with a focus on long-term success.
4. Provide awareness and alignment with the partner ecosystem.
5. Position Managed Services support, training, and other solutions for a successful customer experience.
6. Travel estimate: Less than 25%.

Requirements

• Direct experience in Life Sciences and/or Quality, preferably within Document Management, GxP Training, Quality Event Management, Validation Management, and LIMS space.
• Close collaboration with Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish success metrics, and build confidence in delivery.
• Proven track record of contributing to and exceeding team sales quotas.
• Strong written and verbal communication skills, executive presence, and facilitation experience.
• Manage negotiations with stakeholders, including executives.
• 5+ years of experience delivering consulting services, including selling services.
• Ability to travel up to 25% of the time.

Nice to Have

• Experience with Cloud-based solution deployment.
• Background in compliance and validation standards in Life Sciences.
• Proven success in selling services.
• Benefits include medical, dental, vision, life insurance, flexible PTO, holidays, and charitable giving.

Compensation

• Base pay: $85,000 - $170,000.
• Compensation may vary based on experience and location, and may include bonuses or stock options.

Veeva’s headquarters is in the San Francisco Bay Area, with offices worldwide.

Veeva is an equal opportunity employer. For accommodations, contact [e-mail].

Work Where It’s Best for You

Work Anywhere enables working from home or office, with core hours for collaboration. Our offices serve as hubs for social and innovative interactions. Regional product hubs facilitate collaboration, and customer-facing roles involve client visits and travel.

A different kind of company. A Public Benefit Corporation.

As a PBC, Veeva considers its public benefit purpose alongside shareholder interests, focusing on making industries more productive and creating quality employment opportunities.

What sets us apart

In 2021, Veeva became the first public company to convert to a PBC, emphasizing our commitment to societal and customer benefits, alongside shareholder value.