Services Engagement Manager - ClinData

Veeva Systems, Inc.; San Francisco (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

Veeva Systems, Inc. is a leading SaaS provider in the life sciences space, seeking a senior consultant to deliver services and drive successful client implementations. You will work with services and sales to craft proposals, align expectations, and ensure a positive customer experience.

You will collaborate with the partner ecosystem, train customers, and help ensure long-term success. Travel is expected less than 25%, and the role offers flexible work location from home or office.

Qualifications

• 5+ years experience delivering consulting services for Clinical Data Applications.
• 2+ years experience scoping/defining project plans and Statements of Work for software implementation projects.
• Understanding of data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOA.
• Familiarity with the Life Sciences Industry.
• Ability to travel and engage with diverse stakeholders including executive leadership.

Responsibilities

• Provide implementation proposals aligned with services and sales teams.
• Set client and internal stakeholder expectations for long-term success.
• Coordinate awareness and alignment with partner ecosystem.
• Position support, training, and other solutions for a successful customer experience.
• Travel as needed (less than 25% expect).

Skills

Consulting services delivery

Project scoping & SOW

Clinical data applications

Life Sciences domain

Travel flexibility

Job description

The Role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

What You'll Do

• Align closely with services and sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
• Set client and internal stakeholder expectations correctly with a focus on long-term success
• Provide awareness and alignment with the partner ecosystem
• Position support, training, and other solutions that may be needed for a successful customer experience
• Travel estimate: Less than 25%

Requirements

• 5+ years experience in delivering consulting services or involvement in selling services for Clinical Data Applications with a proven track record
• 2+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects
• Understanding of the data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOA
• Familiarity in working with the Life Sciences Industry
• Ability to engage audiences of varying perception levels, including working with executive leadership
• Strong negotiation skills
• Collaborative and consultative work style
• Works well under pressure and with short or competing timelines
• Ability to travel

Nice to Have

• Experience in interpreting clinical protocols
• SaaS/Cloud experience in the delivery

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].