ServiceNow UI/UX Developer

Industrial Design; San Diego (CA); On-site; USD 110,000 - 138,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

HSA

Life & Disability Insurance

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training

Job summary

Yoh, a Day & Zimmermann company, seeks a ServiceNow UI/UX Developer with strong UI/UX design and ServiceNow expertise. You’ll design intuitive, accessible experiences, build interfaces with ServiceNow UI Builder, and collaborate with architects to ensure seamless integration and scalable solutions.

Remote opportunity within the United States (PST time zone). 6-month contract with potential extension; W2 only (no sponsorship). Competitive hourly rate based on experience.

Qualifications

• 3–5+ years of UI/UX design experience

Responsibilities

• Own the UX design strategy aligned with SIE principles and accessibility

Job description

ServiceNow UI/UX Developer

*Looking for a ServiceNow Developer with a creative mindset and UI/UX experience on the design side!

• Remote opportunity (within the United States & must be able to work PST time zone)
• Candidates must be able to work directly on a W2 without sponsorship. NO C2C!! (If you are a third party employer, please DO NOT CALL ME. Thank you)
• 6 month contract (great potential to extend)
• $80-100/hr on W2 (contingent on experience)

Sony Interactive (PlayStation) is seeking a UI/UX Developer with strong ServiceNow platform expertise to enhance the end-to-end user experience of our ServiceNow-based portals and workspaces. This role is responsible for designing and delivering intuitive, accessible, and scalable digital experiences that supports end users in the Sony Interactive Entertainment ecosystem.

This role is central to delivering modern, intuitive, and scalable UI/UX solutions on the ServiceNow platform. A successful candidate will act as an expert in tools like UI Builder, with the ability to customize out-of-the-box experiences and create new workspaces and portals from scratch.

Key Responsibilities

User Experience Strategy & Design

• Own the UX design strategy, ensuring alignment with SIE experience principles, brand guidelines, and accessibility standards.
• Translate business requirements and user needs into user journeys, information architecture, wireframes, prototypes, and final UI designs.
• Conduct usability assessments, user feedback reviews, and journey analysis to identify friction points and drive continuous experience improvement.
• Define and maintain reusable UX patterns and standards across ServiceNow HR and employee-facing experiences.

ServiceNow UI Development & Implementation

• Design and build responsive, user-friendly interfaces using ServiceNow UI Builder, Service Portal, Employee Center, and/or other approaches.
• Develop and customize UI components, widgets, layouts, and themes using HTML, CSS, Glide Api JavaScript, and ServiceNow APIs.
• Ensure consistent interaction patterns, form behaviour and navigation models across Portals.
• Optimize UI performance, accessibility (WCAG 2.1+), and cross-browser/device compatibility.
• Manage and maintain the user interface layer of ServiceNow applications.

Platform Delivery & Engineering Collaboration

• Partner closely with ServiceNow developers, architects, and product owners to ensure UI designs integrate seamlessly with workflows, data models, and platform capabilities.
• Participate in Agile ceremonies, backlog refinement, and sprint planning to ensure UX work is properly scoped and delivered.
• Support ServiceNow upgrades and platform changes, proactively identifying and mitigating UI/UX impacts.
• Troubleshoot UI defects and usability issues, delivering scalable and supportable solutions.

Required Qualifications

• 3-5+ years of experience in UI/UX design and front-end development, with 2-3+ years of hands‑on ServiceNow UI experience.
• Demonstrated experience with ServiceNow UI Builder, Service Portal, and/or Employee Center frameworks.
• Strong proficiency in HTML, CSS, JavaScript, and responsive design principles.
• Solid understanding of user-centric design methodologies, usability testing, and accessibility standards (WCAG).
• Ability to balance design quality with platform constraints, timelines, and delivery priorities.
• Experience delivering enterprise-scale portals or digital experiences, ideally in HR, recruiting, or employee-facing domains.

Preferred Qualifications

• Familiarity with UI design and visualization tools (e.g., Figma, Miro).
• Ability to balance design quality with platform constraints, timelines, and delivery priorities.
• Experience with Agile development methodologies and tools (e.g., Jira, Confluence).

Estimated Min Rate: $80.00

Estimated Max Rate: $100.00

What’s In It for You?

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice

Stay Safe During Your Job Search

Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.