ServiceNow Tester

CACI; United States; On-site; USD 75,000 - 158,000; Full time

Job summary

Join CACI to support USTRANSCOM’s JTMS, performing hands-on functional and integration testing for ServiceNow capabilities. You will translate business needs into testable requirements, develop user stories, and drive acceptance criteria in a SAFe Agile environment.

You’ll collaborate with developers, business analysts, and stakeholders to validate workflows, catalog items, and integrations, ensuring reliable ServiceNow solutions. A clear path for growth and mission‑critical impact awaits.

Qualifications

• Active Secret clearance
• Bachelor’s degree in CS, IT, IS, Business Analysis, or equivalent experience
• Minimum 5 years in software testing; minimum 3 years ServiceNow testing for large-scale enterprise systems
• Experience testing ServiceNow workflows, configurations, business rules, roles/permissions, and integrations
• Skilled in gathering/documenting requirements and producing user stories, acceptance criteria, and backlog items
• Strong understanding of SAFe, SDLC, Agile development, backlog refinement, and iterative delivery
• Strong analytical/problem-solving ability and excellent communication skills

Responsibilities

• Requirements Analysis: Gather, refine, and document business and technical requirements through stakeholder interviews, workshops, and process analysis.
• User Story Development: Create clear, structured user stories, acceptance criteria, and backlog items that guide Agile development teams.
• Business-to-Technical Translation: Convert business needs into actionable user stories and technical requirements.
• Test Development: Design, build, and maintain test scripts for ServiceNow applications, workflows, configurations, integrations, and interfaces.
• Comprehensive Testing: Execute functional, integration, regression, system, and end-to-end testing within a SAFe Agile framework.
• ServiceNow Validation: Validate forms, workflows, business rules, notifications, approvals, role/permission models, catalog items, and configured functionality.
• Integration Testing: Validate inbound/outbound integrations between ServiceNow and enterprise systems, APIs, and data interfaces.
• Defect Management: Log defects with reproducible steps, track issues through resolution, retest fixes, and communicate findings across development teams.
• Stakeholder Collaboration: Partner closely with developers, product owners, business analysts, and stakeholders to clarify requirements and maximize test coverage.
• Test Documentation: Develop and maintain test plans, test cases, test data sets, traceability matrices, and evidence following SAFe Agile standards.
• Agile Participation: Engage actively in sprint planning, backlog refinement, daily stand-ups, demos, retrospectives, and other ceremonies.
• Continuous Improvement: Recommend enhancements to requirements development, testing processes, tools, automation, and QA practices.

Skills

Requirements analysis

User story development

Business-to-technical translation

Test development

Comprehensive testing

ServiceNow validation

Integration testing

Defect management

Stakeholder collaboration

Test documentation

Agile participation

Continuous improvement

Education

Bachelor’s degree in CS/IT/IS/BA or equivalent

Tools

ServiceNow

Jenkins

Git

APIs

Job description

The Opportunity

Join our team supporting USTRANSCOM’s Joint Transportation Management System (JTMS), a mission‑critical enterprise platform modernizing transportation, logistics, and financial operations through SAP S/4HANA ERP integration.

We are seeking an experienced ServiceNow Tester to perform hands‑on functional and integration testing, while also contributing to requirements analysis, user story development, acceptance criteria, and backlog refinement for ServiceNow capabilities.

In this role, you will collaborate with cross‑functional teams—including developers, business analysts, product owners, and mission stakeholders—to translate business needs into testable requirements and deliver reliable, well‑defined ServiceNow solutions.

Responsibilities

• Requirements Analysis: Gather, refine, and document business and technical requirements through stakeholder interviews, workshops, and process analysis.
• User Story Development: Create clear, structured user stories, acceptance criteria, and backlog items that guide Agile development teams.
• Business‑to‑Technical Translation: Convert business needs into actionable user stories and technical requirements.
• Test Development: Design, build, and maintain test scripts for ServiceNow applications, workflows, configurations, integrations, and interfaces.
• Comprehensive Testing: Execute functional, integration, regression, system, and end‑to‑end testing within a SAFe Agile framework.
• ServiceNow Validation: Validate forms, workflows, business rules, notifications, approvals, role/permission models, catalog items, and configured functionality.
• Integration Testing: Validate inbound/outbound integrations between ServiceNow and enterprise systems, APIs, and data interfaces.
• Defect Management: Log defects with reproducible steps, track issues through resolution, retest fixes, and communicate findings across development teams.
• Stakeholder Collaboration: Partner closely with developers, product owners, business analysts, and stakeholders to clarify requirements and maximize test coverage.
• Test Documentation: Develop and maintain test plans, test cases, test data sets, traceability matrices, and evidence following SAFe Agile standards.
• Agile Participation: Engage actively in sprint planning, backlog refinement, daily stand‑ups, demos, retrospectives, and other ceremonies.
• Continuous Improvement: Recommend enhancements to requirements development, testing processes, tools, automation, and QA practices.

Qualifications – Required

• Security Clearance: Active Secret clearance
• Education: Bachelor’s degree in CS, IT, IS, Business Analysis, or equivalent experience
• Experience:
  • Minimum 5 years in software testing
  • Minimum 3 years of hands‑on ServiceNow testing for large‑scale enterprise systems
• ServiceNow Expertise: Experience testing ServiceNow workflows, configurations, business rules, roles/permissions, and integrations
• Requirements Development: Skilled in gathering/documenting requirements and producing user stories, acceptance criteria, and backlog items
• Agile Methodology: Strong understanding of SAFe, SDLC, Agile development, backlog refinement, and iterative delivery
• Core Competencies: Strong analytical/problem‑solving ability, excellent communication skills, able to work independently and collaboratively

Qualifications – Desired

• ServiceNow Certifications: CSA, CAD, or similar
• Technical Skills: Experience with ServiceNow CWM, ITSM, Agile Dev, test management, defect tracking, APIs, and system integrations
• Business Analysis: Experience facilitating stakeholder interviews, workshops, process analysis, and requirements traceability
• DevSecOps Knowledge: Familiarity with CI/CD pipelines, Jenkins, Git, and DevSecOps practices
• Government Experience: Prior experience supporting federal agencies or Department of Defense programs

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$75,200-$158,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.