ServiceNow Platform Administrator

CACI; Chantilly (VA); On-site; USD 104,000 - 218,000; Full time

Job summary

CACI is seeking a ServiceNow Platform Administrator to support a DoD customer in Chantilly, VA. This on-site role requires agile experience to implement an enterprise ITSM model, service desk, and endpoint management.

You will manage self-hosted instances and collaborate with cross-functional teams to drive efficient delivery and secure operations. You will participate in on-call rotations, monitor platform health, coordinate upgrades, and ensure alignment with enterprise architecture and

Qualifications

• 12+ years of relevant experience; Bachelor’s degree may substitute for 5 years of experience.
• Experience operating within cross-functional teams.
• Active DoD secret clearance.
• At least one of the following certifications: Certified ServiceNow Administrator or Certified ServiceNow Developer.
• Must meet 8570/8140 DoD Cyber Workforce Compliance (Security+) requirements.
• Excellent technical, diagnostic, and troubleshooting skills.

Responsibilities

• Serve as a ServiceNow Platform Administrator within a large enterprise.
• Create and maintain internal technical documentation, manuals, policies, and processes for the ServiceNow platform.
• Collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement solutions and reduce time to delivery.
• Manage and maintain self-hosted ServiceNow instances.
• Participate in on-call rotations for platform support and monitor health, usage, and performance.
• Oversee patch and upgrade cycles coordinating with teams to minimize impact.
• Support update set promotions for production readiness.
• Assist with production troubleshooting and provide logs and artifacts for environment support.
• Operate existing applications and features and provide production support.
• Assist with clone-down processes and preservation/exclusion rules to maximize benefits with minimal disruption.
• Keep up to date with industry trends and perform architecture reviews as required.
• Identify risks, opportunities, and compliance issues; participate in agile scrum ceremonies.

Skills

DoD clearance

Education

Certified ServiceNow Administrator

Certified ServiceNow Developer

Job description

The Opportunity:

We are looking for a ServiceNow Platform Administrator with agile methodology experience to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment. On this program, we will deliver capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management.

Requires on site (Chantilly, VA) work location 5 days a week to be in proximity of self-hosted ServiceNow instances and environment.

Responsibilities:

• Serve as a ServiceNow Platform Administrator within a large enterprise.

• Create and maintain internal technical documentation, manuals, policies, and processes as it relates to operating and running the ServiceNow platform.

• Collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery.

• Manage and maintain self-hosted ServiceNow instances.

• Participate in a rotation of off-hours on-call support for the platform.
• Provide oversight for all aspects of platform which include monitoring health, usage, operations, and performance.
• Maintain sound understanding of enterprise and platform level architecture as it relates to managing the ServiceNow instances.
• Manage the patch and upgrade cycle of the platform coordinating with various teams to ensure minimal impact.
• Oversee the development pipeline and assist with update set promotions such that there is a consistent and reliable process for moving work into production.
• Assist with production troubleshooting and providing logs, data, artifacts in support of the environment.
• Operate existing applications and features in the platform and provide production support for those areas.
• Assist with clone-down of production over lower instances as appropriate, working with teams to identify preserver and exclusion rules to maximize clone benefits with minimal disruption to teams.
• Keep up to date with industry trends and developments.
• Perform architecture design and reviews as required, ensuring initiatives are aligned with future state.
• Identify risks, opportunities, compliance issues or other architectural concerns with the platform.
• Participate in agile scrum sprint planning, artifact creation, sprint testing, regression testing, demonstrations and retrospectives and solution releases as requested.

Qualifications:

Required:

• 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).
• Experience operating within cross-functional teams and groups.
• Active DoD secret clearance.
• Have at least one of the following certifications:
• Certified ServiceNow Administrator.
• Certified ServiceNow Developer.
• Must meet 8570/8140 DoD Cyber Workforce Compliance requirement (Security + Certification).
• Ability to anticipate issues and formulate remedial actions.
• Excellent technical, diagnostic, and troubleshooting skills.

Desired:

• Ability to contribute to the development of program architecture and standards.
• Experience in Continuous Integration, Continuous Deployment (CI/CD) and SecDevOps processes and tools.
• A strong interest in agile software development practices and experience delivering deployable software in short sprints.
• Experience with SSO/ICAM and performing basic development tasks in ServiceNow

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$103,800 - $218,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.