ServiceNow Tester Remote (Any State) + 1 more

CACI International Inc.; Northern (KY); Hybrid; USD 75,000 - 158,000; Full time

Job summary

CACI International Inc. seeks an experienced ServiceNow Tester to perform hands-on functional and integration testing within a SAFe Agile environment.

You will translate business needs into testable requirements, develop user stories and acceptance criteria, and collaborate with cross-functional teams including developers, analysts, and stakeholders to ensure reliable ServiceNow solutions. Responsibilities include creating and maintaining test plans, executing end-to-end tests, validating

Qualifications

• Active Secret clearance required.
• Bachelor’s degree or equivalent in CS/IT/IS or related field.
• Minimum 5 years in software testing with 3+ years ServiceNow testing.
• Experience testing ServiceNow workflows, configurations, and integrations.
• Strong requirement gathering and user story development skills.
• Proficient in SAFe, SDLC and Agile backlog refinement.

Responsibilities

• Gather and refine business/technical requirements through interviews and workshops.
• Create structured user stories with clear acceptance criteria and backlog items.
• Design, build, and maintain test scripts for ServiceNow apps and integrations.
• Execute functional, integration, regression, and end-to-end testing within SAFe.
• Validate forms, workflows, roles/permissions, catalog items, and configurations.
• Log defects with reproducible steps and track through resolution.
• Collaborate with developers, analysts, and stakeholders to maximize test coverage.
• Develop and maintain test plans, data sets, and traceability matrices.

Skills

ServiceNow testing

SAFe / Agile

Requirements analysis

Automation testing

Defect tracking

Communication skills

Education

Bachelor's degree in CS/IT/IS

Tools

Jenkins

Git

Test management

Job description

## ServiceNow TesterRemote (Any State)Apply NowFind out how well you match with this jobJob ID: 332650Job Title: ServiceNow TesterJob Category: EngineeringTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local\\* \\* \\*## **The Opportunity** Join our team supporting USTRANSCOM’s Joint Transportation Management System (JTMS), a mission‐critical enterprise platform modernizing transportation, logistics, and financial operations through SAP S/4HANA ERP integration.We are seeking an experienced **ServiceNow Tester** to perform hands-on functional and integration testing, while also contributing to requirements analysis, user story development, acceptance criteria, and backlog refinement for ServiceNow capabilities. In this role, you will collaborate with cross‐functional teams—including developers, business analysts, product owners, and mission stakeholders—to translate business needs into testable requirements and deliver reliable, well‐defined ServiceNow solutions.## **Responsibilities** • **Requirements Analysis:** Gather, refine, and document business and technical requirements through stakeholder interviews, workshops, and process analysis. • **User Story Development:** Create clear, structured user stories, acceptance criteria, and backlog items that guide Agile development teams. • **Business-to-Technical Translation:** Convert business needs into actionable user stories and technical requirements. • **Test Development:** Design, build, and maintain test scripts for ServiceNow applications, workflows, configurations, integrations, and interfaces. • **Comprehensive Testing:** Execute functional, integration, regression, system, and end‐to‐end testing within a SAFe Agile framework. • **ServiceNow Validation:** Validate forms, workflows, business rules, notifications, approvals, role/permission models, catalog items, and configured functionality. • **Integration Testing:** Validate inbound/outbound integrations between ServiceNow and enterprise systems, APIs, and data interfaces. • **Defect Management:** Log defects with reproducible steps, track issues through resolution, retest fixes, and communicate findings across development teams. • **Stakeholder Collaboration:** Partner closely with developers, product owners, business analysts, and stakeholders to clarify requirements and maximize test coverage. • **Test Documentation:** Develop and maintain test plans, test cases, test data sets, traceability matrices, and evidence following SAFe Agile standards. • **Agile Participation:** Engage actively in sprint planning, backlog refinement, daily stand‐ups, demos, retrospectives, and other ceremonies. • **Continuous Improvement:** Recommend enhancements to requirements development, testing processes, tools, automation, and QA practices.## **Qualifications – Required** • **Security Clearance:** Active Secret clearance • **Education:** Bachelor’s degree in CS, IT, IS, Business Analysis, or equivalent experience • **Experience:** • Minimum 5 years in software testing • Minimum 3 years of hands‐on ServiceNow testing for large‐scale enterprise systems • **ServiceNow Expertise:** Experience testing ServiceNow workflows, configurations, business rules, roles/permissions, and integrations • **Requirements Development:** Skilled in gathering/documenting requirements and producing user stories, acceptance criteria, and backlog items • **Agile Methodology:** Strong understanding of SAFe, SDLC, Agile development, backlog refinement, and iterative delivery • **Core Competencies:** Strong analytical/problem‐solving ability, excellent communication skills, able to work independently and collaboratively## **Qualifications – Desired** • **ServiceNow Certifications:** CSA, CAD, or similar • **Technical Skills:** Experience with ServiceNow CWM, ITSM, Agile Dev, test management, defect tracking, APIs, and system integrations • **Business Analysis:** Experience facilitating stakeholder interviews, workshops, process analysis, and requirements traceability • **DevSecOps Knowledge:** Familiarity with CI/CD pipelines, Jenkins, Git, and DevSecOps practices • **Government Experience:** Prior experience supporting federal agencies or Department of Defense programs-**What You Can Expect:****A culture of integrity.**At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.**An environment of trust.**CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.**A focus on continuous growth.**Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.**Pay Range**:There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.Since this position can be worked in more than one location, the range shown is the national average for the position.The proposed salary range for this position is:$75,200-$158,100*CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.*