ServiceNow Technical Lead

Request Technology; Virginia, Tysons (MN, VA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading technology firm is seeking a ServiceNow Technical Lead to design and implement innovative solutions on the ServiceNow platform. The ideal candidate will have extensive experience in IT and Web Development, particularly with ServiceNow, and will work closely with stakeholders to translate requirements into technical solutions. This role requires strong analytical skills and the ability to manage multiple projects effectively.

Qualifications

• 8-10 years of relevant experience required.
• ServiceNow Certified Systems Administrator or other certifications preferred.

Responsibilities

• Design, develop, and implement ServiceNow catalogs and workflows.
• Manage multiple projects in a fast-paced environment.
• Customize the ServiceNow platform to meet business requirements.

Skills

JavaScript

Problem Solving

Analytical Skills

UX/UI Best Practices

Education

Bachelor's Degree

Tools

ServiceNow

XML

Shell Scripting

REST API

Job description

ServiceNow Technical Lead

Salary: Open + Bonus.

Location: McLean, VA / Plano, TX / Chicago, IL.

Onsite: 5 days/week.

*We are unable to provide sponsorship for this role*

Qualifications:

• 8-10 years of relevant experience.
• Bachelor's degree.
• 7-8 years of IT and Web Development/Front-End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
• Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development.
• Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation.
• Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules.
• Understanding of UX/UI best practices.
• ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.

Responsibilities:

• Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions.
• Managing multiple projects and work in a fast-paced environment.
• Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards.
• Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas.
• Customize the ServiceNow platform to meet approved business requirements and optimize user experience.
• Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.