ServiceNow Technical Consultant- Workflows Solutions

DXC Technology; Town of Texas (WI); Remote; USD 125,000 - 234,000; Full time

Job summary

An established industry player is seeking a Technical Consultant specializing in ServiceNow Workflows Solutions. This role focuses on enhancing customer engagement through expert configuration of ServiceNow's core business services. You will work closely with clients to drive business outcomes, lead design workshops, and mentor team members. The position offers a dynamic environment where you can apply your extensive experience in HR, Legal, and Finance technologies, while promoting continuous improvement practices. Join a forward-thinking company that values innovation and customer satisfaction, and enjoy a competitive compensation package with comprehensive benefits.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Wellness Programs

Retirement Plans

Paid Holidays

Time Off

Qualifications

• 8+ years in configuration/development of HR, Legal, or Finance technologies.
• 5+ years of ServiceNow configuration/development experience.
• Strong understanding of SaaS technologies and integrations.

Responsibilities

• Lead technical project delivery and oversee partner resources.
• Support configuration using ServiceNow best practices.
• Advise customers on leveraging ServiceNow's capabilities.

Skills

ServiceNow Configuration

Stakeholder Engagement

Web Technologies (XML, HTML, JavaScript)

Integration Development (SSO, LDAP)

Customer-Centric Attitude

Education

ServiceNow Certifications (CSA)

Bachelor's Degree in a Related Field

Tools

ServiceNow

Workday

Oracle

SAP

UltiPro

Infor

Job description

ServiceNow Technical Consultant- Workflows Solutions

Join to apply for the ServiceNow Technical Consultant- Workflows Solutions role at DXC Technology.

Job Description

Job Title: Technical Consultant, ServiceNow Core Business Services Workflows Solutions

Location(s): Remote, USA

The Role

A Technical Consultant in Business Services Workflows Solutions is a functional and technical expert focused on customer engagement teams. The role involves consulting with customers and configuring ServiceNow Core Business Services Products, including HR Service Delivery, Legal Service Delivery, Workplace/Facilities Service Delivery, Employee Service Management, and Finance & Supply Chain Solutions. The goal is to accelerate and drive customer business outcomes.

What You Will Do

• Be the technical expert supporting configuration using ServiceNow best practices, emphasizing configuration over customization.
• Support engagement efforts such as process definition, re-engineering, improvement, and gap analysis during workshops with stakeholders.
• Advise customers on leveraging ServiceNow's standard capabilities to improve processes.
• Lead customer design workshops focused on ServiceNow Platform and Solution technology.
• Assist customers in completing documentation like business requirement workbooks for technical solutions.
• Draft user stories, acceptance criteria, testing strategies, and facilitate knowledge transfer.
• Provide training and oversight for future system administrators.
• Lead technical project delivery and oversee partner resources when necessary.
• Develop integration components (SSO, LDAP) and portal components.
• Prepare customer-facing deliverables ensuring quality of solutions.
• Manage multiple complex projects simultaneously.
• Promote continuous improvement practices.
• Support sales activities as needed.
• Mentor team members and partner ecosystem.
• Travel up to 50% annually based on customer needs.

Mandatory Qualifications

• 8+ years of configuration/development experience in HR, Legal, Workplace/Facilities, or Finance/Supply Chain technologies, including integrations and portals.
• 5+ years of configuring/developing ServiceNow.
• Current ServiceNow certifications such as CSA and relevant Solution-Specific certifications.
• Ability to influence and consult with stakeholders to solve business and technical problems.
• Experience with web technologies (XML, HTML, JavaScript, Web Services, LDAP, SSO, etc.) and SaaS technologies.
• Strong understanding of HR, Legal, Workplace, or Finance systems like Workday, Oracle, SAP, UltiPro, Infor, etc.
• Excellent interpersonal skills, customer-centric attitude, and cultural awareness.
• Proven team player and leader.

Compensation ranges from $125,600 to $233,200, influenced by experience and organizational factors. Full-time employees are eligible for comprehensive benefits including health, dental, vision, wellness, life and disability insurance, retirement plans, paid holidays, and time off.

Additional Information

DXC is an Equal Opportunity employer and participates in E-Verify. We provide accommodations for individuals with disabilities and do not solicit payments or ask for money during recruitment.