ServiceNow Technical Consultant- Workflows Solutions

DXC Technology Inc.; Town of Texas (WI); Remote; USD 125,000 - 234,000; Full time

Job summary

An established industry player is seeking a Technical Consultant to enhance customer engagement through ServiceNow solutions. In this role, you will leverage your expertise in configuring and developing ServiceNow products to drive business outcomes for clients across various sectors. You will lead workshops, provide technical guidance, and ensure the successful delivery of solutions while promoting best practices. The position offers opportunities for travel and collaboration with diverse teams, making it ideal for someone passionate about technology and customer service. Join a dynamic environment where your contributions will significantly impact client success and satisfaction.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Savings Plan

Employee Wellness Programs

Qualifications

• 8+ years of experience in HR, Legal, and Finance technologies.
• 5+ years of configuring/developing ServiceNow solutions.

Responsibilities

• Lead customer design workshops and guide technical aspects of project delivery.
• Support process definition and improvement through customer engagement.

Skills

ServiceNow Configuration

Web Technologies (XML, HTML, JavaScript)

Customer Engagement

Problem Solving

Interpersonal Skills

Education

ServiceNow Certifications

Bachelor's Degree

Tools

ServiceNow

Workday

SAP SuccessFactors

Job description

Job Description:

Job Title: Technical Consultant, ServiceNow Core Business Services Workflows Solutions

Location(s): Remote, USA

The Role

A Technical Consultant Business Services Workflows Solutions is a functional and technical expert focused on customer engagement teams – consulting with customers and configuring the ServiceNow Core Business Services Products (which includes HR Service Delivery, Legal Service Delivery, Workplace/Facility Service Delivery and Employee Service Management Solutions and Finance & Supply Chain Solutions) – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Be the technical expert in how to best support by configuring, using ServiceNow best practices focused on configuration vs. customization
• Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains
• Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes
• Lead customer design workshops focused on ServiceNow Platform and Solution technology
• Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Drafting more technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (SSO, LDAP, etc.) with multiple systems
• Develop required portal components
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Supporting specific sales activities when required
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 50% travel annually, driven by customer needs and internal meetings

Mandatory Qualifications:

• At least 8+ years of configuration/development experience for complex, highly-capable, HR, Legal, Workplace/Facilities & Finance/Supply Chain technologies – inclusive of integrations and portals
• At least 5+ years of configuring/developing ServiceNow.
• ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, and relevant ServiceNow Solution-Specific Certified Implementation Specialist/Accreditation designations (i.e., HR Suite Certification, Legal Service Delivery Accreditation, Workplace Service Delivery Accreditation, Certified Application Developer, and/or completion of ServiceNow Supplier Lifecycle Operations (SLP)/Sourcing & Procurement Operations (SPO)/Accounts Payable Operations (APO) Learning Paths)
• Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer HR, Legal, Workplace/Facilities and/or Finance/Supply Chain sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Strong understanding with leading HR, Legal and/or Workplace/Facilities and related systems and tools such as Workday, Oracle / PeopleSoft, SAP / SuccessFactors, UltiPro, Infor, SAP ERP, etc.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Proven team player and team builder

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $125,600 - $233,200.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.

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