ServiceNow Team Lead

Appex Innovation; New York (NY); Hybrid; USD 140,000 - 170,000; Full time

Job summary

Appex Innovation seeks an experienced ServiceNow Team Lead to drive technical direction, delivery execution, and day-to-day operations of the ServiceNow platform team. This hybrid role blends technical leadership with people management, mentoring developers and admins, and guiding sprint execution across cross-functional stakeholders.

You will architect scalable, high-performing platform solutions that align with business outcomes and manage governance, upgrades, and integrations with enterprise

Qualifications

• Experience leading ServiceNow ITSM including Incident, Problem, Change, and Request.
• Experience with Asset Management (ITAM/HAM/SAM) and platform governance.
• CAD and CIS certifications preferred.

Responsibilities

• Lead and mentor a team of ServiceNow developers, admins, and analysts.
• Oversee Agile/Scrum delivery, sprint planning, and code reviews.
• Define and enforce development standards, deployment governance, and upgrade planning.
• Collaborate with architects and product owners to design scalable ServiceNow solutions.

Job description

Job Description:

We are seeking an experienced ServiceNow Team Lead to guide the technical direction, delivery execution, and day-to-day operations of our ServiceNow platform team. In this hybrid role, you will balance technical leadership with team management--mentoring developers and administrators, overseeing sprint execution, and collaborating with cross-functional stakeholders to architect scalable, high-performing platform solutions that drive business outcomes.

Key Responsibilities

Team Leadership & Delivery Management

Direct and mentor a team of ServiceNow developers, system administrators, and business analysts, fostering technical growth and operational excellence. Manage Agile/Scrum delivery processes, including sprint planning, daily stand-ups, backlog grooming, code reviews , and release deployment oversight., Serve as the primary technical point of contact for platform initiatives, aligning technical capacity with business priorities and deadlines.

Technical Governance . Partner with enterprise architects and product owners to design scalable ServiceNow technical solutions while prioritizing Out-Of-The-Box (OOTB) capabilities Establish and enforce development standards, code quality checks, script reviews, and update set/instance deployment governance Oversee instance administration strategy, including cloning schedules, platform upgrade planning, patch releases , and Automated Test Framework (ATF) suites

Stakeholder Collaboration & Platform Operations

Translate strategic business goals into technical roadmaps and actionable implementation backlogs

Identify technical debt, system performance bottlenecks, and architectural risks proposing clear remediation strategies, Manage vendor relationships, platform licensing alignment, and third-party integration standards across core enterprise tools.

• Core Modules: Hands-on experience architecting and supporting core ServiceNow ◦ IT Service Management ITSM: Incident, Problem, Change, Request)


• Asset Management (ITAM / HAM / SAM) Methodology: Proven leadership in Agile/Scrum delivery environments using tools like Jira. Azure DevOps, or ServiceNow SPM/Agile


• ServiceNow Certified Application Developer (CAD)


• Certified Implementation Specialist (CIS) certification (eg, ITSM, Discovery)

Preferred Qualifications

• Experience leading platform upgrade cycles or multi-instance consolidation/merge projects


• Certified Scrum Master (CSM) or equivalent leadership certification


• Strong executive communication skills with a track record of bridging the gap between technical execution and business strategy